Jacqueline Walker
Cincinnati,Ohio
Summary
Highly skilled customer service representative and pharmacy technician with excellent communication, time management, and data entry skills. Proficient in compounding, restocking, and handling prior authorizations with precision. Promptly resolves clients\' queries and concerns. Strong time management abilities and multitasking skills. Experienced in customer and personal service, critical thinking, data entry, teaching, sales and marketing, time management, and computer technical skills. Demonstrated expertise in customer service and retail through previous roles at Elevance Health Spectrum, Staffmark, and Randstad. Pharmacy professional with strong expertise in medication management, customer service, and prescription processing. Adept at collaborating with healthcare teams to deliver optimal patient care and ensuring compliance with regulatory standards. Reliable and adaptable with focus on achieving results, leveraging skills in inventory management, patient counseling, and pharmacy software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Associate / Customer Services Representat
Elevance Health
12.2023 - Current
- Outbound/ inbound call center and live chat experience with order processing medicines
- Utilized CRM software for efficient call handling.
- Assisted pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels for smoother operations. 30 or more calls per day
Data Entry Clerk
Randstad
12.2014 - 05.2024
- Entered and organized records in compliance with database protocols.
- Validated information for accuracy and organized categorization
- Exhibited strong attention to detail, achieving accurate data input within deadlines.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.Managed approximately 30 incoming calls
Customer Service Representative
Spectrum
02.2021 - 01.2023
- Ensured delivery of precise information through continuous product knowledge enhancement.
- Demonstrated exceptional communication aptitude to address customer billing inquiries effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Customer Services Representative/ Shipping Agent
Staffmark
03.2017 - 02.2021
- Assisted in fulfilling customer shipments, guaranteeing orders were shipped promptly.
- Communicate with customers to offer shipping quotes.
- Managed record-keeping and scheduling of shipments as part of shipping administration duties.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Pharmacy Technician - Pharmacy Technician
Great Oaks Institute of Technology and Career Development
Cincinnati, OH12.2024
High school diploma -
Hughes High School
Cincinnati, OH05.2010
Skills
- Certified Pharmacy Technician
- Microsoft excel
- Compounding
- Data Entry
- Record keeping
Certification
- Pharmacy Technician Certification, PTCB Certification
- Registered Pharmacy Technician, Hiring and onboarding, 02/01/24, 06/01/28
- First Aid Certification
- Child Development Associate Certification
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Pharmacy Associate / Customer Services Representat
Elevance Health
12.2023 - Current
Customer Service Representative
Spectrum
02.2021 - 01.2023
Customer Services Representative/ Shipping Agent
Staffmark
03.2017 - 02.2021
Data Entry Clerk
Randstad
12.2014 - 05.2024
High school diploma -
Hughes High School
Pharmacy Technician - Pharmacy Technician
Great Oaks Institute of Technology and Career Development
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