Jacqueline Wallace
Lithonia,GA
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
33
33
years of professional experience
Work History
Independent Contractor
Liveops
03.2020 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Giving excellent customer service on all remote and virtual calls.
Office Manager
Broughton Auto Detailing Spa
09.2019 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Helping with payroll issues, and Benefits of employees.
Human Resources Manager
Wal-Mart Supercenter
06.1990 - 08.2019
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Taking care of overall needs of associates in workplace.
- Managed over 250 associates within the company.
Education
Bachelor of Arts - Marketing
Kennesaw State University
Kennesaw, GA06.1990
Skills
- Deadline adherence
- Attention to Detail
- Self-Motivated
- Active Listening
Timeline
Independent Contractor
Liveops
03.2020 - Current
Office Manager
Broughton Auto Detailing Spa
09.2019 - Current
Human Resources Manager
Wal-Mart Supercenter
06.1990 - 08.2019
Bachelor of Arts - Marketing
Kennesaw State University
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