Jacqueline Wallace
Gastonia,NC
Summary
Professional with strong expertise in housing services, prepared to drive impactful results. Demonstrates keen ability to adapt to evolving challenges and collaborate effectively with teams. Skilled in client assessment, housing program administration, and resource coordination. Known for reliability, effective communication, and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Gastonia Housing Authority
07.2024 - Current
- Responsible for providing supervision and leadership required to support the daily operations of HCV and RAD programs
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed admissions processes for applicants and incoming ports, promptly collecting and processing necessary documents.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Assists program manager in managing the administrative and operational aspects of HCV and RAD programs
Housing Specialist III
Gastonia Housing Authority
08.2023 - 07.2024
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
Tax Credit Property Manager
Volunteers of America
09.2022 - 08.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
Property Manager
Vista Capital Management Group
11.2021 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Property Manager
Wilhoit Properties
03.2021 - 10.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Family Self-Sufficiency Coordinator
Spartanburg Housing Authority
06.2019 - 02.2021
- Contributed to grant writing efforts to secure additional funding sources for the Family Self-Sufficiency Program.
- Enhanced participant self-sufficiency by assessing needs and creating individualized service plans.
- Served as an advocate for clients when dealing with landlords, employers, or other service providers during their journey towards selfsufficiency.
- Conducted workshops on life skills, budgeting, and employment readiness to empower clients towards selfreliance.
- Developed comprehensive case management services, fostering family independence and financial stability.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
Assistant Property Manager
Companion At Lee's Crossing Apartments
09.2018 - 05.2019
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Family Housing Counselor (HQS Inspector)
Georgia Department of Community Affairs
06.2014 - 07.2018
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Prepared reports detailing findings of inspections, investigations, and tests.
HCV Specialist
Spartanburg Housing Authority
10.2007 - 05.2014
- Process move in(s), port-in(s), interim changes for HCV, PBV and Mod Rehab participants
- explain policies and regulations to owners participating in or interested in the HCV Program
- Regularly schedule interviews to perform annual recertification's.
Education
High School Diploma -
Dorman High School
Roebuck SC05-2004
Certification
- Nan McKay FSS Coordinator
- Nan McKay HCV Specialist
- Nan McKay HCV & PH Rent Calculation
- Nan McKay HQS
- Housing Compliance Manager - Tax Credit
- SC Property Managers License
Timeline
Admissions Coordinator
Gastonia Housing Authority
07.2024 - Current
Housing Specialist III
Gastonia Housing Authority
08.2023 - 07.2024
Tax Credit Property Manager
Volunteers of America
09.2022 - 08.2023
Property Manager
Vista Capital Management Group
11.2021 - 08.2022
Property Manager
Wilhoit Properties
03.2021 - 10.2021
Family Self-Sufficiency Coordinator
Spartanburg Housing Authority
06.2019 - 02.2021
Assistant Property Manager
Companion At Lee's Crossing Apartments
09.2018 - 05.2019
Family Housing Counselor (HQS Inspector)
Georgia Department of Community Affairs
06.2014 - 07.2018
HCV Specialist
Spartanburg Housing Authority
10.2007 - 05.2014
High School Diploma -
Dorman High School
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