JACQUELINE WALSH
Chippewa Falls,WI
Summary
Service-driven Body Shop Manager bringing 25 years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Body Shop Manager
Courtesy Auto and Truck
Stanley, WI
04.2021 - 04.2022
- Responsible for overseeing all aspects of auto body repair and quality completion of work
- Also responsible for estimating and billing of service work, ensuring quality of service work and customer satisfaction
- Controlling expenses and storage and tow charges
- Establishes and maintains good working relationships with insurance adjusters
- Ensuring positive net profits of body shop
- Hires, trains, motivates and monitors the performance of all body shop employees
- Directs and schedules the work of all body shop employees.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Supervised and managed shop operations and tasks.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
Owner/Operator
Pro Tech Auto
Chippewa Falls, WI
01.1996 - 01.2020
- Responsible for all aspects of business operations, management and services performed
- Booking, billing and estimating service work
- Ensuring quality control
- Establishes and maintains good working relationships with clients
- Hires, trains, directs and schedules the work of all body shop employees
- Delivering a positive customer experience.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Diploma -
1989
Skills
- Exceptional Customer Service Skills
- Multitasking
- Detail Oriented
- People Management Skills
- Fluent in
- CCC1
- Drive to be Successful
- Hiring and Onboarding
- Training and Development
- Performance Monitoring and Evaluation
- Records Organization and Management
- Body Shop Operations
- Inventory Control Processes
- Customer Loyalty
Certification
Axalta - Certified Prep to Painter Course
Timeline
Body Shop Manager - Courtesy Auto and Truck
04.2021 - 04.2022
Owner/Operator - Pro Tech Auto
01.1996 - 01.2020
North High School - Diploma,
Axalta - Certified Prep to Painter Course
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