Jacqueline Warden
Orlando,FL
Summary
Dynamic leader with a proven track record at Bluegreen Vacations, adept in strategic decision-making and fostering team development. Excelled in enhancing customer satisfaction and operational efficiency through innovative process improvements and effective communication. Skilled in inventory management and adept at driving financial success, demonstrated by surpassing quarterly targets and significantly improving customer service protocols.
Overview
24
24
years of professional experience
Work History
Guest Reception Manager
Bluegreen Vacations
Orlando, FL
03.2009 - Current
- Oversea personnel recruitment, performance and scheduling.
- Manage day-to-day operations, including supervision and assignment delegation for 20 plus-member team.
- Review employee performance every 6-12 month's and deliver constructive feedback to improve weaknesses.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Billing Supervisor
Greystone Power
Douglasville, GA
05.2003 - 08.2008
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Performed account reconciliations and resolved variances.
- Improved billing accuracy by implementing systematic audits and updating procedural manuals.
- Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
Chief Financial Officer
DJS Sign & Design Lab
Douglasville, GA
06.2000 - 05.2003
- Oversaw budgets, payroll, and accounts payable and receivable.
- Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.
- Developed and oversaw yearly budgets and capital structure of company to determine best mix of debt, equity, and internal financing.
- Enhanced profitability with cost reduction initiatives, such as renegotiation of supplier contracts and process improvements.
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
- Streamlined financial processes by implementing new accounting software and automation techniques.
- Directed budget development, budgetary controls and recordkeeping to make informed financial decisions.
- Established strong relationships with external stakeholders, including investors, analysts, and regulatory agencies to promote transparency and build trust in the organization''s financial management.
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
Education
Bachelor of Science - Political Science And Government
Georgia State University
Atlanta, GA05.2008
Associate of Science - Criminal Justice
Chattahoochee Technical College
Marietta, GA06.2003
Skills
- Issue and conflict resolution
- Equipment Operation
- Warehouse operations
- Able to lift and carry 100 lbs
- Forklifts
- Communication
- Inventory management
- Friendly and personable
- Route planning
- Professional networking
- Product presentations
- Adaptive team player
- Strategic Decision-Making
- Reporting skills
- Technical knowledge
- Team Development
- Invoice Processing
- Reporting Requirements
- Regulatory Requirements
- Billing systems and software
- Customer Engagement
- Claims Processing
- Accounts receivable management
- Data entry proficiency
- Payment posting
- Collections
- Invoicing proficiency
- Audit Procedures
- Month-end closing procedures
- Fiscal reporting
- Records organization and review
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Excellent Communication
- Team Leadership
- Attention to Detail
- Adaptability and Flexibility
- Staff Development and Training
- Time management abilities
- Reliability
Timeline
Guest Reception Manager
Bluegreen Vacations
03.2009 - Current
Billing Supervisor
Greystone Power
05.2003 - 08.2008
Chief Financial Officer
DJS Sign & Design Lab
06.2000 - 05.2003
Bachelor of Science - Political Science And Government
Georgia State University
Associate of Science - Criminal Justice
Chattahoochee Technical College