Jacqueline Warren
Burbank,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
04.2022 - Current
- Provider of legendary customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provider of fare, schedule, routes, flights and space availability to customers .
Provider Data Installation Specialist
United Healthcare
10.2012 - 05.2022
- Maintained confidentiality and sensitivity when dealing with personal information, adhering to privacy laws and ethical standards.
- Provided support to members, veterans, and providers by addressing inquiries, guiding them through the claims process, and ensuring timely responses.
- Analyzed claims , demonstrated excellent oral and written communication with internal and external stakeholders.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved complex issues related to appeals or discrepancies in initial findings after conducting thorough investigations.
- Troubleshooting, problem solving, analysis and discretion.
- Processed referrals and authorizations for mental health and substance abuse services for members, providers and veterans. Research diagnosis codes and follow up on hospital or residential treatment center discharges.
- Research and execution of provider contracts for United Healthcare.
Logistics Coordinator
Feeding America
11.2006 - 08.2012
- Received and processed donations by collecting donor allocations.
- Resolved donor/member problems related to product donations and allocations.
- Assisted with transportation as appropriate. Developed and maintained professional relationships with donor and member contacts.
- Reduced transportation costs by negotiating favorable contracts with carriers.
Production Assistant
Craig Robinson Productions
04.1999 - 04.2009
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Worked with producers and other team members to meet deadlines.
- Managed multiple projects simultaneously to meet deadlines.
Refund Service Representative
United Airlines
04.2000 - 11.2006
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed and updated databases to handle customer data.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to inquiries from passengers and vendors. Investigation and documentation of refunds and travel in the accounting department.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Secretary /Business Manager
Chicago Youth Centers
07.1999 - 04.2000
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Composed inter-office correspondence and provided product and service information to customers.
- Conducted thorough research on industry trends or competitor activities that informed strategic decision-making processes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed filing system, entered data and completed other clerical tasks.
Education
No Degree - Communications
Lincoln University
Jefferson City, MOBachelor of Arts - Communications
Columbia College Chicago
Chicago, IL08.1992
Skills
- Attention to Detail
- Patient Rights
- Medical billing code accuracy
- HIPAA Regulations
- Excellent oral and written communication
- Data Entry
- Creative vision
- Document and Records Management
- MS Office
- Medical Terminology
- Problem-Solving
Timeline
Customer Service Representative
Southwest Airlines
04.2022 - Current
Provider Data Installation Specialist
United Healthcare
10.2012 - 05.2022
Logistics Coordinator
Feeding America
11.2006 - 08.2012
Refund Service Representative
United Airlines
04.2000 - 11.2006
Secretary /Business Manager
Chicago Youth Centers
07.1999 - 04.2000
Production Assistant
Craig Robinson Productions
04.1999 - 04.2009
No Degree - Communications
Lincoln University
Bachelor of Arts - Communications
Columbia College Chicago