Jacqueline Washington
3865 Center Rd,OH
Summary
Accomplished and certified Pharmacy Technician with over 10 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Cleveland Clinic Crile Ambulatory Pharmacy
2022.07 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Coordinated verification and filling of more than 550-850 daily prescriptions in high-volume Ambulatory pharmacy environment.
Certified Pharmacy Technician
Cleveland Clinic Willoughby Hills FHC Pharmacy
2020.03 - 2022.06
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Certified Pharmacy Technician
Great Lakes Pharmacy
2019.06 - 2019.09
- Counted and filled medications accurately according to prescription
- Data Entry
- Contacted insurance companies and patients to resolve billing and insurance related issues.
Certified Pharmacy Technician
Kroger Stores
2017.09 - 2019.06
- Inputting patient information, such as Name, Address, Insurance information, and any allergies that the patient may have
- Data Entry
- Tracking inventory, operating cash register,
- Counted and filled medications accurately according to the prescription
- Training new hires
- Communicated with insurance companies and patients to resolve insurance issues.
- Coordinated verification and filling of more than 500-600 daily prescriptions in high-volume retail pharmacy environment.
Certified Pharmacy Technician
Walgreens of Madison
2014.01 - 2015.03
- Inputting patient information, such as Name, Address, Insurance information, and any allergies that the patient may have
- Data Entry
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Shift Supervisor
CVS Pharmacy
2011.08 - 2012.10
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Teleservices Representative
PRC Net
2008.07 - 2010.10
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Maintained up-to-date records at all times
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Formulated and enforced Service Center policies, procedures and quality assurance measures
- Enhanced customer satisfaction by addressing and resolving inquiries efficiently and professionally.
- Prioritized workload effectively under pressure while maintaining a calm disposition during peak call periods.
- Reduced escalations by effectively resolving conflicts through active listening, problem-solving skills, and professional demeanor during difficult conversations.
- Made average of 400-500 outbound and inbound calls per day.
Education
High School Diploma -
Madison High School
Madison, OH06.2006
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Pharmacy Law Compliance
- Insurance Verification
- Regulatory Compliance
Certification
Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT)
Timeline
Certified Pharmacy Technician
Cleveland Clinic Crile Ambulatory Pharmacy
2022.07 - Current
Certified Pharmacy Technician
Cleveland Clinic Willoughby Hills FHC Pharmacy
2020.03 - 2022.06
Certified Pharmacy Technician
Great Lakes Pharmacy
2019.06 - 2019.09
Certified Pharmacy Technician
Kroger Stores
2017.09 - 2019.06
Certified Pharmacy Technician
Walgreens of Madison
2014.01 - 2015.03
Shift Supervisor
CVS Pharmacy
2011.08 - 2012.10
Teleservices Representative
PRC Net
2008.07 - 2010.10
Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT)
High School Diploma -
Madison High School
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