Jacqueline Watkins
Jacksonville,Florida
Summary
Employee Benefits Director with extensive background in management and highly effective communicator who excels at building relationships at all organizational levels. Focused on increasing productivity and employee satisfaction.
Overview
12
12
years of professional experience
Work History
Director, Employee Benefits
Duval County Public Schools
Jacksonville, FL
08.2018 - Current
- Oversee $100 million dollar self-funded medical plan
- Oversee all retirement FRS, 403 (b), Special Pay plans, Bencor leave payout, Employee Benefits, Employee Wellness, LOA, Benefits Payroll, and Superintendent's Insurance Committee
- Develop and implement strong employee and retiree communication strategies on various employee benefit programs.
- Prepare specifications for bids or requests for proposals related to employee benefits programs and analyze, evaluate, and recommend best proposals received.
- Oversee procurement, selection, negotiation contracting process for third-party vendors managed service agreements.
- Negotiates with teachers union for all benefits on behalf of school district
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Leads annual health and welfare benefits renewal process and open enrollment.
- Lead Employee Wellness program and promotes culture of healthy behaviors and health risk reduction, and happiness among employees.
- Oversee bi-weekly payroll for 179 locations with more than 12,500 total employees.
- Evaluate and benchmarked existing benefits with industry peers and analyzed other plans and surveys.
- Performed evaluations of competitor actions, legislative changes, and collective bargaining results in order to make sound decisions about future company benefits and compensation.
- Led strategic planning and development of benefit plan design and budget in partnership with finance and legal teams.
Supervisor, Employee Benefits
Duval County Public Schools
Jacksonville, FL
11.2016 - 07.2018
- Supervised and managed Employee Benefits and Wellness Department
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Managed Open Enrollment of group health, dental, vision, short and long-term disability life insurance, flexible, spending, 403 (b), retirement administration, new hires, and qualifying events.
- Managed annual insurance renewals, RFP, and contract negotiations, and presented to Insurance Committee.
- Update plan documents, department task manuals, and policies to establish competitive programs and ensure legal requirements.
- Develop ROI metrics for self-funded plans, communicating program efficiency and results
Employee Benefits ACA Coordinator
Duval County Public School District
Jacksonville, FL
01.2016 - 11.2016
- Assume all supervisory responsibility during absence of employee benefits supervisor
- Assist management with planning process of open enrollment of Group health, dental, vision, short-term and long-term disability, life insurance, flexible spending plan, 403(b) plan and retirement plan, new, hires, change in status, open enrollment
- Managed and trained staff on all aspects of IRS ACA administration, including notifications and health plans
- Managed and provided oversight for all IRS ACA, State and Federal compliance requirements for district employees, and revises internal processes to increase efficiency
- Manage all areas of ACA benefits health administration and coordinate with IT department for HRIS dataflow of benefits coverage
- Ensure anomalies for Production and Testing are inputted and corrected before full deployment of 1095-C/B forms of 13k employees
- Update plan documents, department task manuals, and department forms
- Analyzed and modified ACA departmental policies to establish competitive programs and ensure compliance with legal requirements
- Educated and advised employees on health plan, voluntary benefits, 403b and 457 deferred compensation, 1095 C & B.
- Facilitated open enrollment processes and coordinated paperwork to assist employees with benefit options.
- Conducted benefits presentations for new hires, individuals and groups of employees.
- Implemented dramatic improvement to reporting processes, reducing errors.
Administrative Officer
U.S. Army Civilian
05.2010 - 01.2016
- Administered compensation, benefits, and performance management systems and safety and recreation programs
- Developed company personnel policies, standard operating procedures, and employee handbooks
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs, and health benefits
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Educated and advised employees on group health plans, voluntary benefits and TSP,
- FERS retirement plans
- Conducted employment verifications and security clearance investigations for support of
Education
Doctor of Business Administration (Candidate) - Health Administration
Liberty University
Lynchburg, VA2024
Master of Arts - Health Administration
Webster University
St Louis, MO2021
Master of Arts - Human Resources Development
Webster University
St Louis, MO2017
Bachelor of Science - Business, Human Resources Management
University of Phoenix
2015
Skills
- Compensation and benefits Regulations Time management
- Health Insurance plans, 401k, Section 125, Cobra Administration
- IRS compliance, TSA Exceptional interpersonal communication
- FMLA comprehension
- Collective Bargaining Agreements
- Benefits Implementation
- Human Resources Management
- Open Enrollment
Affiliations
- Board Member of Florida Educational Risk Management Association
- Member of Florida Educational Negotiators
- Member of Society of Human Resource Management
- Member of International Foundation of Employee Benefits Plans
Languages
Spanish
Native or Bilingual
Timeline
Director, Employee Benefits
Duval County Public Schools
08.2018 - Current
Supervisor, Employee Benefits
Duval County Public Schools
11.2016 - 07.2018
Employee Benefits ACA Coordinator
Duval County Public School District
01.2016 - 11.2016
Administrative Officer
U.S. Army Civilian
05.2010 - 01.2016
Doctor of Business Administration (Candidate) - Health Administration
Liberty University
Master of Arts - Health Administration
Webster University
Master of Arts - Human Resources Development
Webster University
Bachelor of Science - Business, Human Resources Management
University of Phoenix
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