Jacqueline Watros
Macomb,MI
Summary
Collision repair professional with solid background in overseeing repair operations, enhancing service quality, and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in damage assessment, cost estimation, workflow management, and quality control. Known for reliability, leadership, and fostering positive work environment.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Collision Center Manager
Ray Laethem Motor Village
07.2021 - 11.2025
- Collaborated with other departments to improve overall company performance and customer experience.
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
- Spearheaded marketing initiatives to attract new customers and maintain existing clientele.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Supervised and managed shop operations and tasks.
- Maintained employee morale and increased production 30% through employee appreciation.
Director of Collision/ 4 Stores.
Elder Automotive Group
01.2014 - 07.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
Collision Center Assistant Manager
Superior Auto Group
01.2011 - 01.2013
- Provided exceptional support to the Center Manager in their absence, seamlessly assuming managerial responsibilities when required.
- Streamlined office operations for increased productivity, implementing effective organizational strategies.
- Facilitated effective communication between team members, promoting a positive work environment conducive to collaboration and problemsolving.
- Optimized workflow processes through continuous evaluation of operational efficiency and implementation of improvements as needed.
Senior Estimator
Fischer Body Refinishing/Suburban Group
01.1988 - 01.1999
- Advised clients on various design options while considering cost implications, helping them make informed decisions about project scope and budget.
- Contributed to company-wide process improvements by sharing insights and best practices gleaned from years of experience as a Senior Estimator.
- Created comprehensive project schedules, ensuring timely completion of all phases of construction work.
- Increased project accuracy by diligently reviewing blueprints, specifications, and proposals.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
Certification
State MI mechanical license.
I-CAR training at cert's since 1989.
CCC ONE
Dealer Trac
Reynolds/Reynolds
Aluminum Repair Proficient.
ADP
Large truck and bus software.
Timeline
Collision Center Manager
Ray Laethem Motor Village
07.2021 - 11.2025
Director of Collision/ 4 Stores.
Elder Automotive Group
01.2014 - 07.2023
Collision Center Assistant Manager
Superior Auto Group
01.2011 - 01.2013
Senior Estimator
Fischer Body Refinishing/Suburban Group
01.1988 - 01.1999
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