Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACQUELINE WEBB

NEW SMYRNA BEACH

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

20
20
years of professional experience

Work History

Front Office Manager

Muffler Man
New Smyrna Beach
09.2019 - Current
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored office inventory to maintain supply levels.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Negotiated contracts with vendors and service providers for front office operations.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Negotiated contracts with vendors to secure favorable terms and pricing.

Parts Sales Manager

AutoZone
FLINT
03.2014 - 05.2017
  • Received, examined and reshelved returned parts.
  • Processed payments from customers and updated financial records accordingly.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Utilized parts management software for inventory tracking and order processing.
  • Prepared quotes for special orders as requested by customers.
  • Tracked orders through the supply chain process from purchase order placement until delivery at the store level.
  • Conducted regular inventory audits to maintain accuracy and accountability.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Recruited, trained, and supervised staff members within the Parts Sales Department.
  • Coordinated with service department to ensure availability of necessary parts for repairs.
  • Managed employee schedules and daily assignments.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Resolved customer complaints regarding sales and service.
  • Resolved customer complaints promptly and efficiently.
  • Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
  • Conducted complimentary battery checks, testing and wiper installations.
  • Assisted buyers in selecting appropriate products based on their needs.

Education

Some College (No Degree) -

Charles Stewart Mott Community College
Flint, MI

Skills

  • Customer service
  • Record keeping
  • Contract negotiation
  • Inventory management
  • Team leadership
  • Scheduling management
  • Time management
  • Communication skills
  • Financial reporting
  • Oral and writing communication
  • Suggestive selling
  • Exceptional communication
  • Data entry
  • Listening skills
  • Effective multitasking
  • Daily shift oversight
  • Exceptional customer support
  • Decision-making capacity
  • Front office operations
  • Cash handling
  • Phone etiquette
  • Problem solving
  • Attention to detail
  • Data confidentiality
  • Filing and sorting
  • Appointment confirmation
  • Scheduling appointments
  • Sensitive information handling
  • Staff management
  • Task delegation
  • Customer assistance and interaction

Timeline

Front Office Manager

Muffler Man
09.2019 - Current

Parts Sales Manager

AutoZone
03.2014 - 05.2017

Some College (No Degree) -

Charles Stewart Mott Community College

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JACQUELINE WEBB