Jacqueline Wellington
Rockledge
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
5
5
years of professional experience
Work History
CNA/HUC
HealthFirst Viera Hospital
Viera
06.2023 - Current
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Turned and repositioned bedridden patients to prevent bedsores.
- Used mobility devices to transport patients.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Switchboard Operator
Rockledge Regional Hospital
Rockledge
04.2021 - 06.2022
- Alerted staff of emergency information and general announcements using PA system.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Verified caller identification before transferring calls or releasing confidential information.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Handled confidential information with discretion and professionalism.
- Routed emergency calls to the appropriate department or personnel.
- Transcribed message details to promptly relay to appropriate recipients.
- Paged employees over PA system to ensure prompt connection with callers.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Accurately transcribed message details and promptly relayed to appropriate recipients.
- Took messages from callers and accurately relayed details to intended staff.
- Updated personnel directory to keep telephone extensions and employee information current.
- Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.
- Assisted in managing on-call schedules for various departments within the organization.
- Reported telephone line issues and outages for prompt repairs.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
- Placed equipment, supplies or catering orders for meetings.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Ensured that all communication systems were functioning properly at all times.
- Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.
- Provided training and coaching to new PBX operators.
ICU Unit Secretary
Rockledge Regional Hospital
Rockledge
10.2020 - 04.2021
- Maintained medical records in accordance with HIPAA regulations.
- Maintained patient medical records, ensuring accuracy and confidentiality.
- Collaborated with nursing staff on bed assignments based on availability and acuity levels of patients in need of care.
- Routed laboratory or diagnostic results to appropriate staff.
- Processed orders received from doctors quickly and accurately using an electronic health record system.
- Ordered supplies for the ICU unit according to departmental guidelines.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Performed data entry tasks such as entering patient demographic information into computer systems accurately and efficiently.
- Compiled and coded patient information or data in appropriate computer system.
- Compiled daily reports on patient admissions, discharges, transfers within the ICU unit.
- Ensured that all required forms were completed accurately before discharging a patient from the ICU unit.
- Greeted visitors and answered inquiries regarding hospital policies and procedures.
- Monitored vital signs of patients in the ICU unit and reported changes to nurses or physicians.
- Registered new patients into the system, verifying insurance information and collecting co-payments when necessary.
- Answered phone calls from family members inquiring about patient status.
- Provided emotional support to family members during difficult times.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Responded to requests for medical records in a timely manner while adhering to HIPAA regulations.
Patient Care Technician
Melbourne Regional Medical Center
Melbourne
01.2020 - 10.2020
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Collected specimens from patients for laboratory testing purposes.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Provided emotional support for patients and families during difficult times.
Education
High School Diploma -
Lewiston Porter
Youngstown, NY06-1991
Some College (No Degree) -
Eastern Florida State College
Cocoa, FLSkills
- Patient care
- Vital sign monitoring
- Specimen handling
- Electronic health records
- Mobility assistance
- Wound care
- Customer service
- Team collaboration
- Confidentiality adherence
- Communication skills
- Crisis management
- Medical documentation
Timeline
CNA/HUC
HealthFirst Viera Hospital
06.2023 - Current
Switchboard Operator
Rockledge Regional Hospital
04.2021 - 06.2022
ICU Unit Secretary
Rockledge Regional Hospital
10.2020 - 04.2021
Patient Care Technician
Melbourne Regional Medical Center
01.2020 - 10.2020
High School Diploma -
Lewiston Porter
Some College (No Degree) -
Eastern Florida State College
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