Hi, I’m
Jacqueline Wells
Greenville,NC
Summary
Seller Support Associate expert in customer service with 1 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings. Seller Support Associate with 1 plus years of experience in providing proficiency, commitment and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service.
Overview
12
years of professional experience
Work History
Amazon
Seller Partner Support
12.2021 - Current
Job overview
- Managed customer accounts, responding to inquiries and resolving seller service issues
- Assisted sellers with sales needs such as inventory and shipping questions.
- Coordinated responses and resources to handle special client requests.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Lowe’s
Cashier
01.2020 - 04.2020
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed all checkout procedures accurately and quickly while promoting the store credit cards to customers
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Executive Personnel
Machine Operator
10.2018 - 10.2019
Job overview
- Complete change over, start up and shut down procedures on multiple machines
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Maintain clean and neat area.
Kelly services
Operator 1
03.2019 - 10.2019
Job overview
- Inspect and package medical products
- Maintain a safe and clean work environment
- Safely operate automatic machine daily
- Performs equipment cleaning
- Completes all required documentation
- Examines product visually for proper physical quality (i.e., properly filled, sealed, labelled, etc.) and reports any irregularities observed during the packaging process to lead or supervision
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
ITW MEDICAL
Lead machine operator
04.2015 - 10.2018
Job overview
- Complied with company and OSHA safety rules and regulations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Trained new employees on proper multi-machine operation.
- Monitored machine operations to detect malfunctions and report or resolve problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
Convergys
Customer Service Representative
04.2012 - 10.2013
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Processed debit and credit card and electronic check payments.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
J.H.Rose High SchoolGreenville, Nc
High school diploma
06.2009
Southern New Hampshire UniversityHooksett, NH
Associate of Science from Information Technology
06.2025
Skills
- Professional Networking
- Strong Communication and Interpersonal Skills
- Amazon FBA
- Upselling
- Critical Thinking
- Conflict Resolution
- Call Management
- Computer Proficiency and Microsoft Office
- Attention to Detail
- Adaptable and Flexible
Timeline
Seller Partner Support
Amazon
12.2021 - Current
Cashier
Lowe’s
01.2020 - 04.2020
Operator 1
Kelly services
03.2019 - 10.2019
Machine Operator
Executive Personnel
10.2018 - 10.2019
Lead machine operator
ITW MEDICAL
04.2015 - 10.2018
Customer Service Representative
Convergys
04.2012 - 10.2013
J.H.Rose High School
High school diploma
Southern New Hampshire University
Associate of Science from Information Technology