Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JACQUELINE WELLS

Irvington

Summary

Dedicated professional committed to delivering results quickly, efficiently, and safely. Proficient in proactive problem-solving, consistently anticipating challenges and implementing effective solutions that drive success. Recognized for adaptability in dynamic environments, ensuring seamless operations while upholding high standards of quality. Proven track record of reliability and hard work significantly contributes to achieving organizational goals and fostering team success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Office Manager

Sarah Ward Nursery
05.2021 - Current
  • Lead a dynamic team of 2.
  • Direct and support all administrative duties in the office and ensure the office is operating smoothly.
  • Serve as the primary contact for Sarah Ward Nursery's constituents in person, over the phone, and via email.
  • Plan group meetings, maintain calendars, complete critical research, and create reports using MS Excel.
  • Guarantee all employees are properly trained, knowledgeable, and provide excellent educational services.
  • Schedule and execute school events and activities such as setting up after school programs and special events.
  • Communicate effectively with students, teachers, families, and visitors to ensure a welcoming office environment.
  • Update school-wide information systems for students and personnel information (receive forms and paperwork, track missing forms, manage databases, update contact information, and keep records current).
  • Manage daily attendance of employees, employee PTO, and contractor invoices.

Teacher's Assistant

Sarah Ward Nursery
01.2007 - 05.2021
  • Designed and implemented a positive and engaging experience in a relaxed and welcoming atmosphere.
  • Proactively assisted Lead Teachers with instructions and provided one-on-one support for 20 students.
  • Organized a variety of daily activities for individual and group activities including singing, games, and arts and crafts.
  • Conducted daily and weekly age-appropriate health checks ranging from the ages of infant to pre-k.
  • Regulated inventory for children's nutritional needs and assisted children in sanitary meal cleanup methods.
  • Filled out Individual Development Plans correctly and maintained an accurate portfolio of students.
  • Confidently interacted with children and families to gain trust.

Receptionist

Child-Time Learning
01.2003 - 01.2006
  • Greeted and directed students, parents, teachers, and staff to pre-school premises.
  • Resolved up to 50 customer inquiries daily with prompt and courteous service.
  • Confirmed next-day appointments and returned all voicemail messages regarding appointments.
  • Showed proficiencies in telephone and front-desk reception within a high-volume environment.
  • Prepared documents, maintained records, and ordered and managed office inventory.
  • Cultivated professional relationships with parents, visitors, teachers, and students.
  • Retained and monitored the attendance of after-school programs for youth.
  • Scheduled and organized over 150 meetings, conferences, and appointments.
  • Created engaging presentations, graphs, tables, charts, and memos.

Education

Bachelor of Science (BS) - Business Administration

Walden University
06.2021

Skills

  • Conflict Resolution
  • Phone Skills
  • Office Administration
  • Calendaring
  • Communication
  • Customer Service
  • Data Entry
  • Task Management
  • Record-Keeping
  • Scanning
  • Database Management
  • Answering Phones
  • Vendor Management

Certification

  • Family Development Credential - 05/2023

Timeline

Office Manager

Sarah Ward Nursery
05.2021 - Current

Teacher's Assistant

Sarah Ward Nursery
01.2007 - 05.2021

Receptionist

Child-Time Learning
01.2003 - 01.2006

Bachelor of Science (BS) - Business Administration

Walden University

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