Jacqueline West
Moundsville,WV
Summary
Seasoned Medical Assistant and Laboratory Technician with a proven track record in delivering exceptional customer service and support at Lincare. Skilled in phlebotomy, medical terminology, and automated laboratory testing, ensuring high standards of care. Demonstrated ability to improve patient satisfaction and streamline processes, embodying dedication and proficiency in healthcare environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lincare
Wheeling, WV
11.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Medical Assistant
Tiu ENT
Wheeling, WV
06.2012 - 11.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
Medical Assistant
Dr. Randall Weyrich, ENT
Glen Dale, WV
04.2003 - 06.2012
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered medications under physician's supervision.
- Handled general office duties to support administrative staff during peak hours.
Medical Laboratory Technician
Doctors Urgent Care
Saint Clairsville, OH
09.1998 - 04.2003
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Performed routine maintenance and troubleshooting on laboratory instruments.
- Verified patient information and collected specimens according to established protocols.
- Prepared reagents, media, stains, solutions, and other materials used in testing procedures.
- Conducted microscopic examinations of body fluids such as urine or blood samples.
- Processed specimens using automated analyzers according to standard operating procedures.
- Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition.
- Evaluated and processed biological specimens to support accurate and appropriate testing procedures.
- Ensured compliance with all federal, state, and local regulations, including HIPAA and OSHA standards.
Education
Associate of Applied Science - Medical Laboratory Technicain
West Virginia Northern Community College
Wheeling, WV05-1992
Skills
- Customer Service
- Phlebotomy
- Medical Terminology
- Electronic Health Records
- Specimens collection and processing
- Proper sterilization techniques
- Medical Procedures
- Automated Laboratory Testing
Certification
- CERTIFIED PROFESSIONAL CODER (CPC-A, AAPC) October 2024
Timeline
Customer Service Representative
Lincare
11.2022 - 09.2023
Medical Assistant
Tiu ENT
06.2012 - 11.2022
Medical Assistant
Dr. Randall Weyrich, ENT
04.2003 - 06.2012
Medical Laboratory Technician
Doctors Urgent Care
09.1998 - 04.2003
Associate of Applied Science - Medical Laboratory Technicain
West Virginia Northern Community College