JACQUELINE WHETZLER

Glen Burnie

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency and positively impact company success.

years of professional experience

IAG Performance

05.2023 - Current

Certified Gorgias agent assisting with technical product inquiries, installation and warranty service.
Created a database of macro responses for first contact, common technical inquiries and sponsorship requests for Subaru and Bronco product lines.
Implemented SOP for difficult customer transactions to maintain compliance with distribution networks.
Tracking and reporting of product issues to improve manufacturing quality, maximize profitability and mitigate customer complaints.
Communicated customer service issues to marketing and web team to improve product listings, installation videos and educational media.
Tested products to resolve customer complaints, offer feedback to engineering and manufacturing.
Traveled to Subaru and Bronco events, booth merchandising, product sales, installation assistance.

Annapolis Subaru

06.2021 - 05.2023

Nominated for position at inception by management because of continued dedication to superior customer service
Demonstrated commitment to Subaru HEART pillars - Honesty, Empathy, Appreciation, Respect and Trust
Utilized the HEART pillars to improve operations based on customer feedback and problem areas
Continued private training on how to improve dealership processes, improve customer experience and adapt to market changes

Annapolis Subaru

01.2006 - 05.2023

Maintained highest available levels of brand and industry training to ensure accuracy and sales maximization.
Demonstrated ability to manage multiple tasks while remaining adaptable, flexible and positive.
Developed and maintained a loyal retail, wholesale and fleet customer base by continually nurturing business relationships.
Performed minor maintenance services on vehicles to improve customer satisfaction.
Offered technical assistance to customers and repair shops utilizing technical service manuals to ensure repairs are made to manufacturer standards.
Collaborated with multiple departments to streamline purchase and service processes, maximizing profits and customer satisfaction.
Properly merchandised, stocked, priced and maintained department retail storefront to maximize profits and customer interest.
Generated dealership marketing materials and signage utilizing Subaru marketing management software, MS Office, Adobe PS.
Coordinated and managed automotive events for brand enthusiasts to increase sales and visibility.
Managed multiple dealership accounts on automotive forums for part sales, technical assistance and advertising.

Wilkins Subaru

01.2002 - 12.2005

Managed inventory stock, returns, buybacks, and discrepancies.
Generated revenue for a low volume dealer by creating an online business for performance parts and accessories and growing sales to $25k/month.
Gathered core knowledge of product brand, department processes, inventory control and customer service.

Glen Burnie High School

Glen Burnie, MD

05.2001

IAG Performance

05.2023 - Current

Annapolis Subaru

06.2021 - 05.2023

Annapolis Subaru

01.2006 - 05.2023

Wilkins Subaru

01.2002 - 12.2005

Glen Burnie High School