Jacqueline White
Henrico,VA
Summary
Dynamic professional with over 10 years of experience in customer service and sales & marketing at Power Battery Company. Proven ability to enhance digital sales conversions through effective email campaigns and exceptional organizational skills. Bilingual in Spanish, adept at fostering positive client relationships and training new staff to deliver outstanding service.
Overview
18
18
years of professional experience
Work History
Sales & Marketing
Power Battery Company
Paterson, NJ
09.2005 - 10.2010
- Supported departmental goals by working closely with other teams such as sales, marketing, finance, and technical support when needed.
- Coordinated email marketing campaigns to drive online traffic and increase digital sales conversions.
- Coordinated closely with inside sales representatives to follow up on leads generated from various marketing initiatives effectively.
- Collaborated with marketing team to develop effective promotional materials for targeted sales campaigns.
Customer Service
Power Battery Company
Paterson, NJ
06.2001 - 09.2005
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Trained newly hired employees on routine tasks and customer service.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Supported team with customer service issues, voids and returns.
Receptionist
Power Battery Company
Paterson, NJ
05.2000 - 06.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Switchboard Operator
St. Joseph's Hospital and Medical Center
Paterson, NJ
06.1992 - 10.1998
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Updated company directory regularly, ensuring accurate contact information for all employees and departments.
- Announced important information and emergency notifications over PA system.
- Trained and mentored new PBX operations employees.
Education
Certificate - MS Office
Bergen Community College
Paramus, NJ06-2016
General Studies
Passaic County Community College
Paterson, NJ06-1988
Skills
- MS Office ( Word, Excel, Outlook, Power Point)
- Type 40 wpm
- 10 year's experience Customer Service
- Sales & Marketing
- Bilingual in Spanish
- 6 year's experience Hospital Switchboard Operator
- Excellent organizational skills
Timeline
Sales & Marketing
Power Battery Company
09.2005 - 10.2010
Customer Service
Power Battery Company
06.2001 - 09.2005
Receptionist
Power Battery Company
05.2000 - 06.2001
Switchboard Operator
St. Joseph's Hospital and Medical Center
06.1992 - 10.1998
Certificate - MS Office
Bergen Community College
General Studies
Passaic County Community College