Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Whitehead

Jacqueline Whitehead

Summary

CAREER VISION Seasoned Healthcare Professional with 12 years of experience training and supporting enterprise implementations of healthcare information and EMR systems. Innovative and strategic Operations Assistant with record of success streamlining workflow, implementing tactical solutions. An exceptional analytical and diligent consultant, with great communication skills. Adept at identifying and correcting process gaps; influential with ability to build trust, rapport and partnerships. A dynamic leader with sincere commitment to people's development.

Overview

12
12
years of professional experience

Work History

EPIC GO, CADENCE, BOSTON CHILDREN'S HOSPITAL
06.2024 - 06.2024
  • Facilitated Training for Providers in the classroom and At the Elbow (ATE) for CERNER activations
  • Assisted clinicians on hyperspace navigation, escalate issues to the Command Center, provided elbow support to all staff on the floor, assist clinicians to setup and utilize smart tools, educate and assist physicians on how to document encounters, manage In-basket, orders, preference list
  • Participated in module adoption program, credential by hospital as Ambulatory trainer
  • Managed resources for 20+ implementations in the capacity of Team Lead and Zone
  • Coordinator
  • Provided support, analysis, configuration, development, testing and implementation services for related applications, including issue resolution, user requirements gathering for changes, updates/upgrades and new functionality
  • Responsible for supporting the successful identification, training, help desk and implementation of over 80 activations both inpatient and ambulatory
  • Proficient in data analysis, workflow analysis and workflow design
  • Liaison between end users and build team
  • Cerner Millennium - Broad knowledge of Cerner Millennium Core Applications and
  • RadNet in accordance with testing and implementation of Cerner Millennium modules;
  • Involved in numerous conversions in the role of Adoption Coach or Trainer (CT)
  • Assisted Team Lead with over 250 consultants during implementation, upgrades and optimization activations, Aided in cleaning up Work-queue in Family Practice Clinic
  • Assisted with workflows to improve productivity, chart utilization and documentation
  • Maintained solid customer concerns with speed and professionalism, resolved customer complaints
  • At the elbow support front-end office, assisting in scheduling, booking appointments, and checking in upon arrivial
  • Providing information regarding cleaning of Workqueues

EPIC GO, MEMORIAL HERMANN HOSPITAL
HOUSTON, TX.
05.2024 - 06.2024
  • Aided in cleaning up Work-queue in Family Practice Clinic
  • Assisted with workflows to improve productivity, chart utilization and documentation
  • Maintained solid customer concerns with speed and professionalism, resolved customer complaints
  • At the elbow support front-end office, assisting in scheduling, booking appointments, and checking in upon arrivial
  • Providing information regarding cleaning of Workqueues

HELP DESK

ARCHBOLD MEDICAL CENTER, GO
THOMASVILLE, GA.
05.2024 - 05.2024
  • Cut Over historical chart data and upcoming appointments from legacy system to Cerner
  • Conversion of Charts
  • Submitt tickets to HELP DESK for Service Now
  • Troubleshoot connection issues in Epic
  • Migrated historical chart data and upcoming appointments from legacy system to Cerner
  • EPIC, -LIVE SUPPORT CLIN-DOC/

SPECIALIST

EPIC REMOTE HEALTH INFORMATION MANAGEMENT, INTELLECT RESOURCES
ATLANTA, GA.
02.2024 - 05.2024
  • Protect and handle patient's data of all kind, diagnosis, symptons, test results,medical hostories and procedures accordance with HIPPA guidelines
  • Investigates assigned incorrect information and inceidents and performsthe subsequent chart corrections
  • Works closely with technical support to problem solve and find appropriate correction path to ensure the intergrity of the EMR
  • Identify missed opportunities within medical records as previously reviewed or not reveiewed by client CDI team
  • Navigate in Potential Duplicate Workqueue identified pair, review patient information to confirm duplicates then Merge patient's records if verified as dupicate

NORTH MISSISSIPPI MED. CENTER
TUPELO, MS.
04.2024 - 04.2024
  • Provided basic support and troubleshooting, such as password resets,printer configurations,esculating tickets, routing and resolving tickets
  • Assited end users with Work Flows, monitoring data, implementing system updates, and analyzing the system for performance
  • Protect and handle patient's data of all kind, diagnosis, symptons, test results,medical hostories and procedures accordance with HIPPA guidelines

EPIC GO, WELLSTAR HEALTH SYSTEM
, GRIFFIN GA.
03.2024 - 04.2024
  • Knowledge of healthcare workflow: Research,Oncology and/or Laboratory workflows and functions
  • Cummunicate effectively both orally and hands on with a diverse set of clients: establish and maintain good working relations with department personnel, staff and management
  • Provide on-site upport during Go-Lives andsystem upgrade
  • Use critical thinking skills to provide system solutions and research best practices for implementation on projects and routine tasks
  • Submitt tickets to HELP DESK for Service Now

Nursing

UNIVERSITY HOSPITAL
CLEVELAND, OH.
09.2023 - 12.2023
  • Assisted Providers, Staff and End users with OPTIME/ASAP/Grand Central
  • Implementations
  • Assisted in Pre, Post, Intra Procedural and PACU Outpatient Surgery
  • Assisted Nursing staff to make clinical decision while integrated scheduling of hospital operating rooms and ambulatory surgical Centers
  • ASAP-Assisted Providers with Note writing, Disposition and explaining the Navigator where they document is needed
  • Assisted End Users with Admissions, discharge a transferring patient to other units and referralsout of hospital
  • Submitt tickets to HELP DESK for Service Now
  • Troubleshoot connection issues in Epic

MT. SINAI MORNING SIDE HOSPITAL
, NY
08.2023 - 08.2023
  • Assisted End Users with Admission, Discharging and Transferring
  • Assisted with tracking and managing patients; stays from pre-admission paperwork and procedures to and through discharge or transfer to another facility
  • Assisted Providers with specializing specific templates and workflows, personalized their user settings to improve efficiency

FLOATER

EPIC GO, MASS GENERAL EMERSON
BOSTON, MASS
07.2023 - 07.2023
  • Assisted End Users with all tools such as Radar, Reporting Workbench, Slicer Dicer/
  • Analytic Catalog
  • Data stored for building DAR Reports
  • FLOATER -Assisted in other areas of the hospital when needed
  • Assisted Providers with specializing specific templates and workflows, personalized their user settings to improve efficiency
  • Assisted in Personalization lab for providers, prior to Go-Live to obtain Epic access

REMOTE- OPTIME ANALYSIS
ATLANTA, GA.
04.2023 - 06.2023
  • Assisted with operational stakeholders and IT technical staff to troubleshoot Epic systems and problems, capture requirements for new initiatives, and project plans
  • Assisted with end users to help communicate improvements needed for business and process
  • Assisted in Chart Conversion/Implementation
  • Protect and handle patient's data of all kind, diagnosis, symptons, test results,medical hostories and procedures accordance with HIPPA guidelines
  • EPIC GO-LIVE SUPPORT- INPATIENT ASAP -AMBULATORY CADENCE

ADVENT HEALTH HUGULEY HOSPITAL
FORT WORTH, TX.
03.2023 - 04.2023
  • Assisted in managing patients ER visit by utilizing the component that tracks which rooms are occupied bed status and assisted with Narrators for nursing staff which are designed to jump from toolbox document assessments, complete tasks and utilize the ED
  • Navigators to make the order of the workflow
  • Aided in cleaning up Work-queue in ER dept
  • Assisted with workflows to improve productivity, room utilization and documentation
  • Maintained solid customer concerns with speed and professionalism, resolved customer complaints
  • Managed database records, drafted stat

VANCOUVER GENERAL HOSPITAL
VANCOUVER, CA.
11.2022 - 03.2023
  • Conversion of legacy system TDR-Check hardware/software is installed correctly
  • Ensure all computers and printers are labeled and working appropriately
  • Assisted users with Power Plans and nurses on Power Chart, Power Notes, Medication
  • Reconciliation, Clinical Documentation
  • Lab Techs with DOE, Specimen Log-In, Accession Result Entry, Transfer Specimen
  • Orders Results Viewer
  • Meds & Orders, Dynamic Documentation
  • Cut Over historical chart data and upcoming appointments from legacy system to Cerner
  • Conversion of Charts

EMORY HEALTH
ATLANTA, GA.
09.2022 - 10.2022
  • Assisted in Pre and Post Procedural Assisted Nursing staff access to comprehensive patient information throughout the preoperative stage
  • Assisted Nursing staff access to comprehensive patient information throughout the preoperative stage
  • Aided with workflows to improve productivity, room utilization and documentation
  • Maintained solid customer concerns with speed and professionalism, resolved customer complaints
  • Managed database records, drafted stat
  • Assisted Providers with create and modify smart texts, wrench and gears to personalize the users display
  • Assisted in utilizing the Chart search to navigate patients' chart and identify appropriate patient information

PRIME HEALTH CARE
PARSIPPANY, NJ.
07.2022 - 08.2022
  • Assisted with scheduling patients who had out-patient appointments, check ins, check- outs and admitting
  • Assisted end users in understanding the process of sign and held orders, as well creating notes and templates that would aid in speedier note creation
  • Ensured consultants were signed in and out proper location
  • Triaged issues and escalated high level problems, worked closely with Team Leads
  • Assisted Providers with creating and modifying smart texts, wrench and gears to personalize the users display
  • Assisted in utilizing the Chart search to navigate patients' chart and identify appropriate patient information

CARE, CADENCE PRELUDE, NCH, Epic
NAPLES, FL.
05.2022 - 06.2022
  • At the elbow supporting providers with CPOE, adding diagnoses, building templates,documentation and referrals
  • Assisted with Note Writer, Smart Tools editing and Smart Phrase Manager
  • Supported administrative staff launch, , Cadence, tasks and options to users depending on their specific roles
  • Assisted end users with registration, discharging, demographics, etc
  • At the elbow support front-end office, assisting in scheduling, booking appointments, and checking in upon arrivial

EPIC GO-LIVE – GRAND CENTRAL/FLOATER
ST. LOUIS, MO.
04.2022 - 05.2022
  • Assisted with scheduling patients who had out-patient appointments, check ins, check- outs and admitting
  • Assisted end users in understanding the process of sign and held orders, as well creating notes and templates that would aid in speedier note creation
  • Ensured consultants were signed in and out proper location
  • Triaged issues and escalated high level problems, worked closely with Team Leads
  • CERNER TRAINER - AMBULATORY HIM300/REG/SCHEDULING/POWER
  • CHART/

CODER/ TECHNICIAN

VAMC
KANSAS CITY, KS.
03.2022 - 04.2022
  • Facilitated classroom training for end users PathNet, Power, Chart, Rev Cycle
  • Assisted Lab Techs with DOE, Specimen Log-In, Accession Result Entry, Transfer
  • Specimen, Order Results Viewer
  • Meds & Orders, Dynamic Documentation
  • Migrated historical chart data and upcoming appointments from legacy system to Cerner
  • Training providers: setting up Favorites, Creating auto text
  • Assisted techs in utilizing Cerner Power charts
  • Provided Classroom Training for unit secretary in designed workflow and functionality
  • Facilitated classroom training Power Plans and nurses on Power Chart, Power Notes
  • Medication Reconciliation, Clinical Documentation
  • Assisted Providers with Customizing Cerner workflow page such as Problem list, histories component, documents components, and labs

COACH/CT

CERNER GO
, MI.
01.2022 - 02.2022
  • LIVE SUPPORT REV-CYCLE, - AMBULATORY: REG/SCHED -
  • INPATIENT REV
  • CYCLE
  • MSU, FLINT, Provided classroom training for end-users PathNet Lab Techs with DOE, Specimen
  • Log-In, Accession Result Entry, Transfer Specimen, Order Results Viewer
  • Meds
  • Orders and Dynamic Documentation
  • Migrated historical chart data and upcoming appointments from legacy system to Cerner
  • Doc, setting up Favorites, Creating auto text
  • Assist techs in utilizing Cerner Power charts
  • Provided classroom training for unit secretary in designed workflow and functionality
  • Ambulatory Organizer
  • Assisted users with Power Plans and nurses on Power Chart, Power Notes, Medication
  • Reconciliation, Clinical Documentation
  • Assisted Providers with Customizing Cerner workflow page such as Problem list, histories component documents components, and labs

EPIC GO
GRAND, CENTRAL
11.2021 - 12.2021
  • LIVE SUPPORT ASAP-OPTIME, -LIVE SUPPORT ASAP/ADT, -LIVE SUPPORT- INPATIENT OPTIME PROVIDER SUPPORT, -LIVE SUPPORT- INPATIENT ASAP, -LIVE SUPPORT- AMBULATORY PROVIDER SUPPORT/EPIC, -LIVE SUPPORT-, CLINDOC: ASSISTED TEAM LEADS
  • VCU, Assisted with the scheduling of patients who had out-patient appointments, check ins, check-outs and admitting
  • Assisted end users with understanding the process of sign and held orders, as well creating notes and templates that would aid in speedier note creation
  • Ensured consultants were signed in and out proper location
  • Triaged issues and escalated high level problems, worked closely with Team Leads

CROZIER MEDICAL CENTER
CHESTER, PA
10.2021 - 10.2021
  • Provided assisting end-users Lab Techs with DOE, Specimen Log-In, Accession Result
  • Entry, Transfer Specimen, Order Results Viewer
  • Meds; Orders, Dynamic
  • Documentation
  • Migrated historical chart data and upcoming appointments from legacy system to Cerner
  • Assisted nursing staff to designed workflow while assisting in creating/ completing Notes proficiently, as well as the importance of signing notes
  • Assisted Providers with Customizing Cerner workflow page such as Problem list, histories component documents components, and labs
  • Assist techs in utilizing Cerner Power charts
  • Assisted unit secretary in designed workflow and functionality, Ambulatory Organizer

CERNER ADOPTION COACH
  • POWER CHART, REVENUE CYCLE, CERNER
  • MILLENNIUM, AMBULATORY

COACH

CERNER GO
  • AMBULATORY CLINICAL STAFF:
  • REG/SCHED INPATIENT REV CYCLE

Education

Bachelor of Science - Human Services, Psychology and Mental Health

Monroe College
04.20

Master of Science - Criminal Justice, Psychology and Human Service

Monroe College
09.18

Training SW, LLC-CNA - undefined

10

Skills

  • TECHNICAL SKILLS
  • Epic:
  • Ambulatory, Inpatient/CPOE, ClinDoc, Cadence, Grand Central, Cupid, Radiant
  • Rover, OPTIME, ASAP, MY Chart
  • Cerner Millennium: CPOE, Power Orders, Power Chart, MPages, Rev-Cycle, HIM
  • McKesson: Horizon Expert Orders (HEO), Horizon Expert Documentation (HED)
  • Remote/Call & Help Desk
  • TouchWorks /SCM
  • Hyland OnBase
  • Meditech Expanse
  • Nuance Dragon
  • 3M MModal
  • ServiceNow
  • Micro Soft
  • Zebra

Timeline

EPIC GO, CADENCE, BOSTON CHILDREN'S HOSPITAL
06.2024 - 06.2024

EPIC GO, MEMORIAL HERMANN HOSPITAL
05.2024 - 06.2024

HELP DESK

ARCHBOLD MEDICAL CENTER, GO
05.2024 - 05.2024

NORTH MISSISSIPPI MED. CENTER
04.2024 - 04.2024

EPIC GO, WELLSTAR HEALTH SYSTEM
03.2024 - 04.2024

SPECIALIST

EPIC REMOTE HEALTH INFORMATION MANAGEMENT, INTELLECT RESOURCES
02.2024 - 05.2024

Nursing

UNIVERSITY HOSPITAL
09.2023 - 12.2023

MT. SINAI MORNING SIDE HOSPITAL
08.2023 - 08.2023

FLOATER

EPIC GO, MASS GENERAL EMERSON
07.2023 - 07.2023

REMOTE- OPTIME ANALYSIS
04.2023 - 06.2023

ADVENT HEALTH HUGULEY HOSPITAL
03.2023 - 04.2023

VANCOUVER GENERAL HOSPITAL
11.2022 - 03.2023

EMORY HEALTH
09.2022 - 10.2022

PRIME HEALTH CARE
07.2022 - 08.2022

CARE, CADENCE PRELUDE, NCH, Epic
05.2022 - 06.2022

EPIC GO-LIVE – GRAND CENTRAL/FLOATER
04.2022 - 05.2022

CODER/ TECHNICIAN

VAMC
03.2022 - 04.2022

COACH/CT

CERNER GO
01.2022 - 02.2022

EPIC GO
11.2021 - 12.2021

CROZIER MEDICAL CENTER
10.2021 - 10.2021

CERNER ADOPTION COACH

COACH

CERNER GO

Bachelor of Science - Human Services, Psychology and Mental Health

Monroe College

Master of Science - Criminal Justice, Psychology and Human Service

Monroe College

Training SW, LLC-CNA - undefined

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Jacqueline Whitehead