Jacqueline Whitfield
Oakland Park
Summary
A professional in administrative support offering valuable experience in managing office tasks and ensuring smooth operations. Known for reliability, adaptability, and collaborative spirit. Proven skills in document handling, schedule management, and customer service, making positives impact on team productivity.
Qualified Officer In Charge with proven history of supporting office operations and enhancing efficiency. Adept at managing schedules, processing documentation, and supporting team members to meet organizational goals. Demonstrated strong organizational skills and effective communication in various clerical tasks.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clerical Specialist
Broward Sheriff's Office
01.2020 - Current
- Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
- Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
- Strengthened interdepartmental collaboration by acting as a liaison between various teams within the organization.
- Assisted in the planning of company events, contributing to a positive work culture and increased employee morale.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
Clerical Specialist
Broward Sheriff's Office
06.2001 - 01.2020
- Performed thorough quality checks on outgoing correspondence to ensure professional's appearance and error-free content.
- Spearheaded efforts to reduce paper waste through implementing digital solutions for document storage and sharing.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with phone services.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Supported staff on special assignments and ad hoc projects.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
Bachelor of Science - Administration
Barry University
Miami Shores, FL.Skills
- Scheduling appointments
- Document management
- Verbal communication
- Organizing and categorizing
- Office administration
- Strong problem solver
Accomplishments
- Successfully resolved 80 customer issues per week.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved better customer relationship by completing resolutions with accuracy and efficiency.
- Documented and resolved policy issues which led to customer's appropriate behavior.
Affiliations
- Barry University Alumni
- Christian Life Center Member
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Criminal Justice Institution Broward Sheriff's Office Training Division 1993-2024, November.
- CPR/AED Certification.
- FL. Driver's License.
Languages
Spanish
Elementary
Timeline
Clerical Specialist
Broward Sheriff's Office
01.2020 - Current
Clerical Specialist
Broward Sheriff's Office
06.2001 - 01.2020
- Microsoft Office Specialist (MOS) - Microsoft.
- Criminal Justice Institution Broward Sheriff's Office Training Division 1993-2024, November.
- CPR/AED Certification.
- FL. Driver's License.
Bachelor of Science - Administration
Barry University
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