Jacqueline Whitlaw
Summary
Committed and motivated person with exceptional customer service, great initiative, decision making skills, strong work ethic, reliable, willing to learn and personable.
Overview
35
35
years of professional experience
Work History
Administrative Specialist- Substance Abuse (SACC)
Marine Corps Community Services
12.2015 - Current
- Verified DODCMS to ensure all documents are uploaded correctly and documents have all the appropriate signatures and and labeled correctly. Make sure privacy issue is stated in the comprehensive plan of intake and assessment. Upload all command letters. Open, transfer,and close cases.
- Created spreadsheets to follow clients through programs until they complete the program.
- Resolved customer, counselors and SACO/DAPA concerns efficiently to promote satisfaction and loyalty.
- Updated records and files to maintain document compliance.
- Do monthly reports for Headquarters and Behavioral Health Director.
- Schedule screenings, reschedules, and cancellations. Keep the intake tracker updated.
- Assist Prevention and Drug Demand Reduction in scheduling Prime for Life and sending reminders, updating SACO roster, and the Event Tracker. Making sure SACO/DAPA appointment letters are in the files for command letters to be picked up, and issue urinalysis supplies to commands.
- Encharge of the database of every screening and refusals that come through Substance Abuse Counseling Center.
Management Assistant-Management Analysis Control
Marine Corps Community Services, MCRD
04.1988 - 09.2015
- As directed, performs testing and reviews of MCCS internal functions and systems to determine maximum efficiency and compliance of MCCS policies and regulations.
- Provide operational assistance to activities within MCCS and presents findings and recommendations to manager for further action.
- Performs special studies of possible problems areas within MCCS, highlighting causes and recommending corrective actions, and Education coordinating findings to supervisor.
- Performs quarterly cash verifications of change funds and petty cash funds. Performs unannounced cash counts on all MCCS terminals.
- Generates correspondence and reports as required in compliance with military routing and protocol regulations.
- Updates MCCS Internal Instruction for policy and procedures. Audit all retail and non retail inventories.
Education
Associate of Science - Corrections
Grossmont College
El Cajon, CA06.2006
Associate of Science - Court Management
Grossmont College
El Cajon, CA06.2006
Skills
- Problem Solving
- Self-starter
- Spreadsheet development in Microsoft Excel
- Make sure were following Policy & Procedures
- Telephone skills
- Very knowledgeable in DODCMS and Event Tracker
- Filing
- Research
- Auditing
- Customer Service
Timeline
Administrative Specialist- Substance Abuse (SACC)
Marine Corps Community Services
12.2015 - Current
Management Assistant-Management Analysis Control
Marine Corps Community Services, MCRD
04.1988 - 09.2015
Associate of Science - Corrections
Grossmont College
Associate of Science - Court Management
Grossmont College
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