Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Whitney

Universal City,TX

Summary

To obtain any experience (big or small) within my area of work and ensure I master the position I’m in. To continually broaden my skills with the ability to learn and grow outside of my scope.

Overview

12
12
years of professional experience

Work History

FC Associate, L1

Amazon
09.2021 - 03.2023
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Operated pallet jacks, and other heavy equipment to transport merchandise throughout facility.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Shipping Manager/ Secretary/ Cashier

Pj’s Armory
06.2011 - 12.2020
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Received, entered and stored important files including 4473’s to ensure those submitted forms were done correctly and stored under state law conditions.
  • File 4473's in both chronological and alphabetical order. Assist Undercover ATF personel locate 4473's under strict time constraints.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Conducted training programs with employees to promote familiarity with company products and applications.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Pulled, verified, and packaged items for shipment.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Registered Behavior Technician

Foundations Therapy, Inc
03.2018 - 10.2019
  • Provide support and education for families with children who are on the Spectrum for Autism.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Supported client using principles of applied behavior analysis.
  • During my time with this company, I also worked at the front desk where I answered calls, created/updated therapist’s schedules with early steps providers/parents, performed monthly billing services to Medicaid, and reviewed timesheets submitted by multiple therapists using QuickBooks.
  • Used OneNote/ Catalyst to document patient information, progress notes, and treatment plans.
  • In office, I created/ managed schedules for needed therapy sessions for patients as well as, documented travel time for therapist and made a route suitable to meet both patient/ therapist needs.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Implemented time-blocking and schedule notifications to optimize time management.

Cashier/Copy and Print Associate

OFFICE DEPOT
11.2011 - 11.2014
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Incorporated selling skills and product and service knowledge to meet customer needs.
  • Assessed customer needs to deliver satisfactory experiences.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Education

Bachelor’s degree - Biological Sciences

Florida Atlantic University
08.2017

Associate of Science - Biology

Santa Fe College
05.2014

High School Diploma -

Coconut Creek High School
Coconut Creek, FL
05.2011

Skills

  • Quick learner
  • Cheerful team player that can also work independently and efficiently
  • Detail oriented
  • Calendar and Scheduling Software
  • Microsoft Excel/ Word/ Office/ OneNote/ Outlook/ PowerPoint/ Skype/ Windows
  • Billing Systems
  • Computerized Time Management Systems
  • Multitasking and Time Management
  • Organization
  • Electronic and Paper Filing
  • Complex Problem-Solving
  • New Hire Onboarding

Timeline

FC Associate, L1

Amazon
09.2021 - 03.2023

Registered Behavior Technician

Foundations Therapy, Inc
03.2018 - 10.2019

Cashier/Copy and Print Associate

OFFICE DEPOT
11.2011 - 11.2014

Shipping Manager/ Secretary/ Cashier

Pj’s Armory
06.2011 - 12.2020

Bachelor’s degree - Biological Sciences

Florida Atlantic University

Associate of Science - Biology

Santa Fe College

High School Diploma -

Coconut Creek High School

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Jacqueline Whitney