Jacqueline Williams
Evergreen Park,IL
Summary
Personable financial leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a professional role to leverage several years of related experience.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Scott Credit Union
Evergreen Park, IL
10.2021 - 11.2023
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Provided training to new employees on company policies and procedures.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
Collector
South Division Credit Union
Evergreen Park, IL
12.2020 - 10.2021
- Managed customer accounts by obtaining payment information and updating records.
- Verified customer account balances and processed payments accordingly.
- Maintained accurate records of all collection activities in the system database.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Investigated disputed claims and made appropriate adjustments when necessary.
- Adhered strictly to all applicable federal laws governing consumer protection rights during collection activities.
File Clerk
South Division Credit Union
EVERGREEN PARK , IL
11.2020 - 09.2021
- Managed customer accounts by obtaining payment information and updating records.
- Verified customer account balances and processed payments accordingly.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Assisted customers with inquiries regarding billing statements and account status.
- Provided guidance and assistance to customers who were facing financial difficulties.
Assistant Manager
Dunkin Donuts
Evergreen Park, IL
10.2015 - 08.2022
- Greeted customers in a friendly and professional manner.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Handled customer complaints in an efficient and courteous manner.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Ensured compliance with safety regulations and company policies.
Education
N/A - ADC
Moraine Valley Community College
Palos Hills, ILSkills
- Financial product advisement
- Annual budget management
- Banking
- Customer Retention
- Audit preparation
- Loan application evaluation
Timeline
Assistant Branch Manager
Scott Credit Union
10.2021 - 11.2023
Collector
South Division Credit Union
12.2020 - 10.2021
File Clerk
South Division Credit Union
11.2020 - 09.2021
Assistant Manager
Dunkin Donuts
10.2015 - 08.2022
N/A - ADC
Moraine Valley Community College
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