Jacqueline Williams
Youngstown,OH
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
24
24
years of professional experience
Work History
Hostess/cashier
Thanos Family Resturant
01.2025 - Current
- Manage guest seating by coordinating reservations and optimizing table turnover.
- Strengthen teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Provide exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Coordinate guest arrivals for smooth seating and enhanced dining experience.
- Maintain a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Support servers, food runners, and bussers with keeping dining area ready for every guest.
- Take reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Work with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Department Supervisor With Keys
Lowes Home Improvement Stores
03.2021 - 05.2024
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Assisted in hiring, onboarding, and training new employees, ultimately creating a more skilled workforce.
- Coordinated special events within the department to engage customers and drive sales revenue higher than expected levels.
- Ensured compliance with company policies and procedures, maintaining a safe workplace for all staff members.
- Served as the primary point of contact for escalated customer issues, effectively resolving conflicts while promoting brand loyalty.
- Optimized department layout for better traffic flow, enhancing the overall shopping experience.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Electrician
B.R.E.T. Electric
03.2001 - 01.2021
- Provided clear explanations of electrical work to clients for better understanding.
- Installed wiring and fixtures to ensure safe and reliable electrical systems.
- Coordinated with contractors and other trades to ensure timely project completion.
- Performed routine maintenance on electrical systems to extend lifespan and reliability.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
- Delivered customized electrical solutions for unique client needs, from smart home automation to backup power systems.
Education
GED -
Youngstown City School District
Youngstown, OH03-2001
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Greeting guests
- Guest engagement
- Point of sale systems
- Effective customer upselling
- Reliable and trustworthy
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Hostess/cashier
Thanos Family Resturant
01.2025 - Current
Department Supervisor With Keys
Lowes Home Improvement Stores
03.2021 - 05.2024
Electrician
B.R.E.T. Electric
03.2001 - 01.2021
GED -
Youngstown City School District
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