Jacqueline Williams
Antioch,CA
Summary
Over 25 years of experience in customer service and administrative support. Proven ability to thrive in fast-paced, high-pressure environments. Excellent interpersonal skills; able to build rapport with diverse populations. Compassionate social services professional with track record of effectively managing shelter operations. Experienced with crisis management, ensuring safety and support for residents. Utilizes strong organizational skills to streamline shelter operations and enhance service delivery. Track record of building collaborative relationships with community partners and staff.
Overview
12
12
years of professional experience
Work History
On-Call Graveyard Supervisor
Episcopal Community Services
11.2015 - Current
- Conducted facility inspections to ensure safety, cleanliness, and compliance
- Maintained accurate daily logs and operational records
- Enforced policies fairly and consistently while maintaining client dignity
- Supported shelter operations and fulfilled diverse duties as required
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
Administrative Assistant
Adecco @ IFCO Systems
07.2015 - 10.2015
- Facilitated new hire onboarding and employee orientations
- Provided clerical support including data entry, document formatting, and filing
- Coordinated task assignments and monitored completion status
- Assisted with payroll tracking and streamlined office procedures
- Supported payroll processing and performed departmental administrative tasks
- Created internal reports and managed records
- Drafted internal and external communications
- Processed purchase orders and requisition requests
Customer Support Clerk
EastBay Works
12.2013 - 05.2015
- Organized client records and maintained database accuracy
- Assisted clients with housing, employment, and community resources
- Guided clients through documentation and application processes
- Built trust and rapport to help identify individual client needs
Education
Associate of Science - Psychology
San Joaquin Delta College
Stockton, CA06-2007
Skills
- Task delegation
- Health and safety
- Crisis management
- Shelter operations
- Client advocacy
- Multicultural sensitivity
- Compassionate communication
- Teamwork and collaboration
Timeline
On-Call Graveyard Supervisor
Episcopal Community Services
11.2015 - Current
Administrative Assistant
Adecco @ IFCO Systems
07.2015 - 10.2015
Customer Support Clerk
EastBay Works
12.2013 - 05.2015
Associate of Science - Psychology
San Joaquin Delta College
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