Jacqueline Williams
Wesley Chapel
Summary
Innovative educator skilled in curriculum design and classroom management, with a strong background in technology support. Dedicated to implementing effective instructional strategies that enhance learning experiences. Committed to creating a safe and supportive environment that encourages student growth and development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Teacher
BRIGHT HORIZON CENTER
Tampa
07.2024 - Current
- Plan, prepare and deliver lesson plans and instructional materials that help active learning.
- Develop schemes of work, lesson plans and tests that are following established procedures.
- Instruct and watch students in the use of learning materials and equipment.
Teacher
Hillsborough County Public School
Tampa
05.2025 - 05.2026
- Developed and implemented comprehensive curriculum, lesson plans, and educational programs aligned with district standards and regulations.
- Utilized effective teaching strategies, including content area literacy, verbalization of thought, and application of subject matter, to enhance student understanding.
- Maintained a safe and secure classroom environment, ensuring adherence to all safety protocols.
Teacher
DISTRICT SCHOOL BOARD OF PASCO COUNTY
Dade City
12.2021 - 08.2024
- Developed and implemented comprehensive curriculum, lesson plans, and educational programs aligned with district standards and regulations.
- Employed effective teaching strategies, including content area literacy, verbalization of thought, and application of subject matter, to improve student understanding and engagement.
- Ensured safe and secure classroom environment, strictly adhering to safety protocols to promote student well-being.
Software Technician
DISTRICT SCHOOL BOARD OF PASCO COUNTY
Land O Lakes
09.2014 - 12.2021
- Led annual deployment of 10,000 new Apple computers/iPads, improving efficiency by 25%.
- Conducted FSA browser testing on over 500 computers to ensure functionality, saving the district thousands of dollars.
- Managed student computer budgets and completed summer projects, resulting in cost savings and improved OS upgrades.
- Provided Tier 1-level technical support for AV equipment, troubleshooting and resolving issues in classrooms and conference rooms.
- Installed and maintained AV infrastructure, including projectors and screen beans.
Substitute Teacher
DISTRICT OF HILLSBOROUGH COUNTY Schools
Tampa
08.2011 - 05.2014
- Followed lesson plans, took attendance, and managed classroom behavior.
- Assisted students with instructional materials and collected student work.
- Followed school policies to maintain a safe and structured environment.
IT Support Specialist
STREAM GLOBAL SERVICES
Tampa
03.2009 - 04.2010
- Provided troubleshooting and resolved malware and user access issues for over 100 clients weekly.
- Provided first-line support for application problems, implementing appropriate software solutions.
- Contributed to 30% profit margin improvement through effective problem-solving.
Technical Desktop Support Specialist
ROBERT HALF TECHNOLOGY
Tampa
05.2008 - 02.2009
- Provided technical support to over 100 users weekly, resolving technical problems and saving 25% in costs.
- Maintained, analyzed, and repaired computer systems and printers.
- Led and trained a 5-person team on SharePoint tools, resulting in a 25% improvement in sales call performance.
- Completed short-term IT support projects for various corporations.
- Contributed to the successful merger of the 2008 Wells Fargo Bank IT project.
Education
Master of Science - Computer Information Systems
Capella University
Minneapolis, MN03-2019
Bachelor of Science - Computer Science/Information
Marist College
Poughkeepsie, NY08-2012
Skills
- Educational technology
- Visual Studio
- Basic programming
- Network basics
- Classroom technology
- Digital collaboration
- Internet
- Online safety
- Cybersecurity awareness
- Virtual learning tools
- Operating systems
- Basic IT knowledge
- Device management
- MacOS
- IPad IOS
- Windows 11
- Windows 10
- Windows 8
- Windows 7
- Macrium Imaging
- IBM & compatible
- Microsoft Office Suite
- Microsoft OneDrive
- Adobe Suite
- SharePoint
- Solar Winds IT Web Help Desk
- Microsoft Unified Communication
- Ticketing Systems
- Data management
- Resource management
- IT support systems
- Educational tools
- Device setup
- Multimedia tools
- Classroom management
- Lesson planning
- Classroom management
- Curriculum development
- Student assessment
- Technology integration
- Instructional strategies
- Technical support
- Problem solving
- Compliance adherence
- Educational program design
- Data analysis
- Effective communication
- Team collaboration
- Adaptability to change
- Creative thinking
- Excellent classroom management
- Team building
- Classroom instruction
- Assessment design
- Reporting and documentation
- Parent engagement
- Group activities
- Performance assessments
- SEL training
- Resource allocation
- Individualized instruction
- Assessment strategies
- Learning assessments
- Innovative lesson planning
- Constructive feedback
- Parent communication
- Effective presentation
- Active listening
- Growth mindset
- Social-emotional learning
- Adaptable teaching
- Inquiry-based learning
- Teacher conferences
- Testing and grading
- SMART board aptitude
- Parent and student communication
- Hands-on activities
- Tailored lessons
- Homework design
Certification
- CompTIA A+, 2003
- Net+, 2003
- MCP, 2003
- Servers, 2003
Timeline
Teacher
Hillsborough County Public School
05.2025 - 05.2026
Teacher
BRIGHT HORIZON CENTER
07.2024 - Current
Teacher
DISTRICT SCHOOL BOARD OF PASCO COUNTY
12.2021 - 08.2024
Software Technician
DISTRICT SCHOOL BOARD OF PASCO COUNTY
09.2014 - 12.2021
Substitute Teacher
DISTRICT OF HILLSBOROUGH COUNTY Schools
08.2011 - 05.2014
IT Support Specialist
STREAM GLOBAL SERVICES
03.2009 - 04.2010
Technical Desktop Support Specialist
ROBERT HALF TECHNOLOGY
05.2008 - 02.2009
Master of Science - Computer Information Systems
Capella University
Bachelor of Science - Computer Science/Information
Marist College