Jacqueline Willis

• Ensure accuracy and consistency in patient correspondence, including templates, dates, claim numbers, addresses, and emails, to maintain high quality standards.

• Review and analyze patient medical records for accuracy and compliance with HIPAA policies to ensure efficient claims processing.

• Identify trends and patterns in patient correspondence data and provide insights and recommendations to improve communication efficiency and reduce errors.

• Collaborate with management to ensure compliance with HIPAA policies and regulations in all patient correspondence and claims processing activities.

• Conduct regular audits of patient correspondence to identify any discrepancies or errors and take appropriate corrective actions.

• Assisted customers with billing and payments/questions.

• Tracked packages for return/refunds request.

• Conference calls with financial institutions regarding authorization holds and charges.

• Check for fraud, scams, refund abuse, and promotion code abuse.

• Managed lost after delivery and lost later delivered packages.

• Contacted supervisor if a write-off needed approval.

• Develop and implement strategies to improve customer satisfaction levels and loyalty.

• Improved overall customer satisfaction and retention rates by 15%.

• Identify trends in customer complaints and provide recommendations for process improvements.

• Collaborate with cross-functional teams to identify and resolve customer issues.

• Analyze customer feedback data to identify areas of improvement and develop action plans to address them.

• Resolved patients' problems with balanced approach or transferring to the correct department.

• Documented customer interactions and scheduled their medications.

• Stayed up to date on company's available shipping and receiving dates.

• Collaborated with healthcare professionals to ensure quality patient care.

• Maintained a clean and organized work area to ensure the safety and well-being of patients.

• Assist in the implementation of patient education programs to enhance patient care.

• Provided exceptional customer service to patients and their families, ensuring their needs are met with empathy and compassion.

• Ensured the privacy and confidentiality of patient information in compliance with HIPAA regulations.

• Coordinated transportation and logistics for patients, ensuring timely and efficient delivery of services.

• Assisted patients in using medical devices and equipment, ensuring their safety and comfort.

• Assisted residents with basic needs for everyday life. 100% of the time.

• Inspected resident hall rooms and apartments to meet health and safety standards.

• Logged and reported on daily resident activities for official records.

• Checked residential areas to verify housekeeping and address sanitation concerns.

• Proactively identify and address potential health and safety concerns in resident hall rooms and apartments to ensure a safe living environment for residents.

• Provide assistance and support to residents with their daily living activities, including personal hygiene, meal planning and preparation, medication management, and mobility assistance.

• Monitor residents' mental well-being and report any concerns to appropriate staff members.

• Maintaining a clean and organized work environment by regularly sweeping and tidying up the warehouse area.

• Ensuring accuracy in picking and packing orders to meet the high standards of GLAZER'S and its customers.

• Ensuring accuracy in order picking and packing to minimize errors and maximize customer satisfaction.

• Collaborating with other team members in the warehouse processes and improve efficiency.

• Maintaining a safe work environment by adhering to all safety protocols and procedures, by reporting any safety hazards or incidents to management.

• Operating material handling equipment safely and efficiently, including cherry pickers, to replenish inventory and maximize productivity.

• Using problem-solving skills to resolve any issues or discrepancies in order picking and packing to ensuring that all orders are accurately fulfilled and delivered to customers on time.

• Organizing and maintaining inventory in the warehouse to ensure efficient and accurate order fulfillment.

• Maintaining inventory of yearbook covers and other materials in the warehouse to ensure efficient production and shipping processes.

• Coordinating with various departments to ensure smooth workflow and timely completion of orders.

• Collaborating with the production team to ensure timely completion of yearbook orders.

• Unloading and processing of yearbook covers for efficient bookmaking and shipping processes.

• Assisting in the development and implementation of improved warehouse procedures and protocols to optimize efficiency and productivity.

• Ensuring compliance with safety regulations and protocols in the warehouse to maintain a safe working environment for all employees.

• Ensure proper storage and rotation of food inventory to minimize waste and ensure freshness.

• Ensuring high-quality food by maintaining a clean and organized cooking station to prevent cross-contamination and improve efficiency.

• Deliver excellent customer service by ensuring food is prepared and cooked accurately and efficiently.

• Collaborate with other team members to develop new menu items and improve existing recipes based on customer feedback.

• Assisted home-bound woman and maintained dignity with personal hygiene and care needs.

• Providing emotional support and companionship.

• Helping her stay positive and engaged in daily activities.

• Ensuring safety and security by implementing appropriate safety measures and emergency response procedures.

• Assisting with physical therapy exercises to help improve her mobility and strength.

• Transferring from bed to wheelchair or assisting with standing and walking exercises, to improve her mobility and physical health.

• Assist with the management of medical supplies and equipment.

• Administering medication and monitoring her response.