Hi, I’m
Jacqueline Wilson, RN
Mount Pleasant,SC
Summary
Job Target – Nurse
- Experienced and compassionate registered nurse with excellent communication skills and a combined 10+ years of experience in women’s health, fertility, and telephonic triage.
- Headed two telephonic triage departments, one national, where I all managed inbound issues and questions including medications, home health, and emergent clinical needs through messaging platforms, patient portal, and phone lines from patients, pharmacies, and other providers.
- Expert in all aspects of fertility from causes, treatments, medications and pregnancy to patient education and counseling.
- A passionate women’s health nurse dedicated to supporting women; I was the first nurse in my unit to be nominated for the Daisy Award after I went above and beyond and provided a patient with emotional and technical support when she struggled with breastfeeding.
Overview
9
years of professional experience
Work History
Kindbody
Nurse Triage Coordinator (Telehealth)
03.2022 - 02.2023
Job overview
- As Head of the Nurse Triage Department, I worked in a fast-paced, rapidly growing environment where I relied on my adaptability, communication, and collaboration skills to address all inbound issues and questions regarding cycle management, pharmacy logistics, medication questions, and emergent clinical needs.
- Expanded the Nurse Triage Department to improve workflow, issue tracking, communication, patient satisfaction, and outcomes. Provided feedback to HQ on process improvement and job specifications to help gain efficiencies with data and metrics. During my tenure, volume expanded by 300% while time to resolution remained the same.
- Managed and developed the“Klara” emergency text line nationally. Trained all existing and new staff as I launched this text-based platform nationwide.
- Supported excellence in customer service by acting as liaison between customer service and clinical staff. Managed key clinical FAQs documents and scripts for customer service and clinical staff daily.
- Developed SOPs for staff (from providers to customer service) and patient resources to be used companywide.
- Invited to join task force mainly comprised of Senior Vice Presidents to convert interested persons into patients undergoing fertility cycles through outreach, data and trend collection, and weekly meetings and reports.
Coastal Fertility Specialists
Fertility Nurse Coordinator
12.2020 - 02.2021
Job overview
- Worked with physicians, patients, and other nurse coordinators creating and implementing individualized fertility treatment plans from the first new patient consultation until graduating at 9 weeks of pregnancy to their Obstetrician.
- Utilized critical thinking and problem-solving skills to anticipate patient needs and react proactively.
- Used verbal and written communication, organizational, detail-orientated, and interpersonal skills with clinical staff, other providers, and patients in a complex and precipitous environment.
- Rotated on-call nights and weekends.
Lowcountry Women’s Specialists
Triage Nurse (Telehealth)
04.2020 - 12.2020
Job overview
- Utilized various modes of telehealth to provide appropriate home health advice to patients. Ordered prescriptions, scheduled appointments, labs, and procedures while educating patients on medications, lab results, procedures, and care plans.
- Demonstrated ability to work effectively with people of diverse races, ethnicities, ages, and sexual orientations in a multicultural environment.
- Handled 50 to 100 issues daily while prioritizing emergencies, work tasks, and services to increase patient satisfaction whenever possible through timely responses to calls and messages.
- Established an empathetic and compassionate environment by providing emotional and psychological support to patients and their families.
- Ensured all patient communications were documented appropriately in EMR, including situations, background, and solutions.
Medical University of South Carolina
Perinatal Meduflex (Float Nurse)
09.2013 - 03.2018
Job overview
- Implemented patient care plans while continually evaluating patient progress and collaborating with other healthcare professionals for positive patient outcomes. Provided nursing care for women, including high-risk obstetrics, gynecology, postpartum, breastfeeding, and nurseries at an inpatient teaching hospital.
- Official Zone Leader of Perinatal Meduflex (float pool) Nurses while achieving Magnet status.
- Represented hospital-wide Meduflex Team (float pool) on Nurse Alliance Education Council.
- Peer Selection Committee for hospital-wide Meduflex (float pool).
- OB Operations Hormonal Contraception & Education Workgroup. )Only Nurse asked to join panel comprised of Attending Physicians from Obstetrics & Pediatrics, Residents, Midwives, Lactation Consultants, and the Women’s Service Line Head.)
Education
Walden UniversityMinneapolis, MN
Master of Science from Nursing
02.2024
University Overview
- GPA: 4.0
- Nurse Executive Track
Trident Technical CollegeNorth Charleston, SC
Associate of Science from Nursing
05.2013
University Overview
- Elected Class Representative
- Recipient of the CharlestonCounty Forty and Eight Nurse Training Scholarship
- Elected Pinning Ceremony Speaker for the graduating class of 2013.
George Washington UniversityWashington, DC
Bachelor of Arts from Women’s Studies
05.2005
University Overview
- Minored in Communications
Skills
- Women’s Health/ Fertility: In Vitro Fertilization (IVF), Intrauterine Insemination (IUI), Obstetrics, Gynecology, Family Planning, Pregnancy, Lactation, Maternal Fetal Medicine (MFM), Antepartum, Post Partum, Perinatal Care, Reproductive Care, Post Partum Depression, Pre-Term Labor, Birth Control
- Triage/ Telehealth: Telephonic Patient Management, Emergency Situations, Home Health, Prescription Refills, Medical Advice, Standing Orders, Appointment Scheduling, Pharmacy Calls, Comprehensive Telephonic Patient Assessment, Lab Results, Customer Service, Prior Authorizations
- Healthcare: Care Planning, Procedure Manuals, Patient Advocacy, SOPs, Medical Offices, Hospitals, Health Promotion, Healthcare Management, Project Management, Team Performance, Nursing, Patient Education, HIPPA, Nursing Process, Patient Care, Patient Safety, Staff Education
- Interpersonal Skills: Interdisciplinary Collaboration, Written & Verbal Communication, Teamwork, Public Speaking, Organizational Skills, Analytical Skills, Team Leadership, Problem Solving, Critical Thinking, Time Management, Customer Satisfaction, Multitasking Skills, Empathy, Detail Orientated, Adaptable
- Tools & Technologies: EMRs, G Workplace, Microsoft Office (Word, Excel, PowerPoint), Data Collection, Metrics, Slack, Klara
Affiliations
Association of Women’s Health, Obstetric and Neonatal Nurses (AWHONN)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nurse Triage Coordinator (Telehealth)
Kindbody
03.2022 - 02.2023
Fertility Nurse Coordinator
Coastal Fertility Specialists
12.2020 - 02.2021
Triage Nurse (Telehealth)
Lowcountry Women’s Specialists
04.2020 - 12.2020
Perinatal Meduflex (Float Nurse)
Medical University of South Carolina
09.2013 - 03.2018
Walden University
Master of Science from Nursing
Trident Technical College
Associate of Science from Nursing
George Washington University
Bachelor of Arts from Women’s Studies
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