Jacqueline Wimberly
Summary
Adaptable, enthusiastic, detail-oriented professional with a strong work ethic and extensive experience in customer service roles. Possesses the ability to quickly adapt to a fast-paced environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security
11.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns.
Operator/Trainer
Pitney Bowes
05.2015 - 10.2020
- Production and quality focused, worked in continuous, demanding, high volume production environment.
- Handled machinery, verified bar codes on all mail and conducted safe atmospheric verification checks when required.
- Identified, developed and implemented strategic and logistical plans for receiving, sorting, and delivering mails.
- Mentored new operators, ensuring a smooth transition to the production floor and boosting team morale.
- Trained and motivated new employees to work collectively to get the work done as required in a timely and efficient manner.
Patient Account Representative
Coding Solutions
01.2013 - 04.2014
- Answered all incoming patient phone calls with courtesy and assistance.
- Verified, researched, and completed all paperwork to billed Medicare and Medicaid claims for reimbursement.
- Handled correspondence from insurance companies. regarding billing questions, billing issues, and medical claim denials.
- Identify and correct any coordination of benefit problems identified on patient accounts.
Executive Assistant
Baruch College
06.2000 - 09.2012
- Oversaw the processing of students' transcripts and sending to them upon requests.
- Reviewed new students for enrollment, applications and assisted with front office coverage for old and potential students on issues regarding emails and class scheduling.
- Opened, sorted and distributed incoming faxes, emails, and other correspondence.
- Answered phones and routing calls to the correct person or took down messages.
- Evaluated all documents and information for accuracy and informed the supervisor of any errors or inconsistencies
Accounts Receivable Specialist
Bank of America
11.1996 - 07.2002
- Handled a broad scope of internal processes encompassing daily management of billings, collections, reconciliation, general ledger, and month-end-closings with a main focus on accounts receivable functions
- Processed and posted payments via bank statements, lock box and credit cards on a daily basis in order to keep accounts current and up-to-date
- Maintained client accounts by processing applications, policy changes, calculating premiums and inputting information into database
- Demonstrated high level of expertise in the ability to effectively utilize cash application experience and collection skills to consistently achieve high results
Mail and File Clerk
IRS
07.1994 - 10.1996
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
Education
High School -
Boys & Girls High School
Brooklyn, NYSkills
- Machinery Operations
- Dataflow Oversight
- Administrative Support
- Customer Relations
- Leadership
- Written/ Verbal Communication
- General security
- First aid and CPR certified
Certification
ICD Certificate of Business Training School – Brooklyn, NY
Timeline
Security Officer
GardaWorld Security
11.2022 - Current
Operator/Trainer
Pitney Bowes
05.2015 - 10.2020
Patient Account Representative
Coding Solutions
01.2013 - 04.2014
Executive Assistant
Baruch College
06.2000 - 09.2012
Accounts Receivable Specialist
Bank of America
11.1996 - 07.2002
Mail and File Clerk
IRS
07.1994 - 10.1996
High School -
Boys & Girls High School