Jacqueline Winkler

Reception Desk: Directed guest/visitor foot traffic; answered the main phone and redirect callers to the appropriate person or provide the requested information (40-77 calls per day); reviewed public records for retention purposes; processed certain tax payments; provided set-up and set-up instructions for Town meetings in the Chamber; supported the Town Clerk, Deputy Town Clerk, HR Manager, and Assistant Town Manager as required; processed Commissioner mail and event invitations for Town Commissioners' and the Mayor; log insurance payments; distributed daily incoming USPS mail; proof ordinances and resolutions; assembled new-employee notebooks and new-resident packets.

• Managed all administrative details for CFO, including community relations and on-site customer service matters; organized special company events; administrator for company web site and Facebook page; produced and edited organizational forms and documents; managed supplies orders for various projects and business requirements; managed employee files; liaison between employees and management; produced PowerPoint presentations; maintained ongoing record of company timeline of events and operations; processed online gift card orders.

• Technical Writer, editor, and proofreader for Defense Finance and Accounting Service, Congressionals and Special Interest Department; edited responses to Senators, the White House, Office of the Secretary of Defense, Representatives, senior level retired military personnel that have been written by Congressional Technicians (accounting clerks); managed an average of 75 cases daily to ensure the cases moved through the appropriate processing channels in preparation for final responses; adhered to the strict time-sensitive release of letters; worked with the Congressional Technicians to ensure laws and policies are accurately communicated; cooperated in a peer review rotation on every letter that moves through the Congressional Department (average of 25 final and interim responses per day); worked with processing departments; partner with the on-site Continuing Government Agency as they performed their reviews of final Congressional letters; work with the Congressional Liaison Office in Kansas to monitor, finalize, and archive the documents; analyzed trends that cause military retirees and annuitants to engage their state representatives in their personal military retirement and annuity accounts; designed processes to improve workflow; tracked movement of all information as it progressed through each stage until the finish; verified written information in various accounting and data storage systems; reviewed certain official documents and verbiage before publicizing
• This job required a Secret Clearance, which became inactive upon my retirement.

• Supported Director and extended team (45 employees) of EIS Supply Chain Management (SCM) with typical administrative responsibilities; prepared and edited PowerPoint presentations; composed and edited internal publications; communicated with the SCM staff to prepare monthly management reports; maintained department files and staff information; scheduled and moderated SCM staff meetings; served on committee to develop and launch company-wide skills enhancement for professional assistants; worked on Innovation Central team; teamed with other suite professional assistants for suite events; coordinated new employee assimilation and office set-up; managed equipment and supplies inventory.

• Provided administrative support for Employee & Organizational Development Director and HR Corporate Operations; served as primary point-of-contact for the company’s LMS; department editor for presentations, letters, emails, internal publications and miscellaneious printed materials; proficient, LMPeople, security data base, supplies ordering system, ITGovernance site; proficient with company travel system; intermittent use of business expense records and disbursement system; demonstrated proficiency with Microsoft Office Suite; back-up for processing new-hires by tracking the on-boarding process in LMPeople and the Staffing Management System; finalized preparations for new-hires' first day of work; delivered half-day Corporate orientation sessions; processed special-payouts, including Health Club Reimbursements, weekly; conducted formal Self-Assessments on EIS processes, including interviewing senior management; integral support for design, development, and deployment of EISConnections (2-day, company-wide training), 2-day new-employee orientation (NEO), Team-Based Management, Process Awareness, and FINANCIALConnection$ (4-day training course for non-financial managers); functioned as central point-of-contact for initial launch phase of FINANCIALConnection$, working with SMEs to produce the course content; created Training Manual while incorporating vendor's expertise; supported program manager throughout duration of two-day NEO, and special efforts for EIS acquisitions and mergers; cooperated in HR initiatives and projects; managed company-wide, hard copy personnel files; fulfilled specific requests to support McQuaig, MBTI and DISC job/team assessments and dynamics; served as administrative support for Learning Advisory Council meetings; worked with internal and external vendors to acquire supplies and services for training programs, office personnel, and miscellaneous initiatives; supported special customer requests and projects as requested and as schedule allowed; worked on Diversity Maturity Model team; supported executive development program; spearheaded special information security issues resolution; supported federal I-9 audit and consolidation project; participated with Innovation Central; developed the framework for Corporate HQ, Corporate Shared Services and EIS Professional Assistants Skills Strategy program and served on team to support the on-going program; worked with design and implementation team for new training and development Web site; time-recording system administrator.

• Supported Learning & Performance Department by fulfilling the administrative duties for the staff of five; assisted with leadership management workshop; managed and proctored student leadership training program (Rensselaer) coursework for students enrolled through EIS; initial and ongoing work developing and designing EISConnections, Process Orientation, Team-Based Management, FINANCIALConnection$; oversight of classroom schedules and supplies/equipment.

• Typical office responsibilities; learned the process for arranging and hosting banquets.

• Liaison for Security; ensured that all individuals employees and guests) entering the facility had appropriate clearances and applied proper procedures to ensure valid connection between hosts and visitors; interfaced daily with all levels of personnel; supported special company projects such as United Way, Bond and Blood drives, Family Day, Annual Apex Awards.

• Organized senior level meetings for executives, visitors, military officers and foreign personnel; negotiated with hotels and related establishments for meals, lodging and entertainment; prepared programs and other meeting materials.