Jacqueline Wontorcik
Midland,MI
Summary
Dynamic Dance Instructor/Owner with a proven track record at JW School of Dance, excelling in choreography and performance coaching. Recognized for enhancing student retention through engaging lessons and personalized instruction. Adept at fostering a positive learning environment, utilizing effective communication and injury prevention strategies to ensure student success and well-being.
Overview
18
18
years of professional experience
Work History
Dance Instructor/Owner
JW School of Dance
Midland, MI
01.1996 - 05.2014
- Managed planning for recitals and performances.
- Cultivated a nurturing educational atmosphere through positive reinforcement.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Planned and oversaw group, couples, and individual dance performances.
- Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Assisted students in developing self-advocacy and support skills.
- Helped clients set and achieve health and wellness goals.
Assistant Manager
Christopher and Banks
Midland, Michigan
04.2011 - 06.2013
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash and credit card intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Completed -
T.L. Handy High School
Bay City, MI06.1983
Associate Of Applied Business - Word Processing
Great Lakes Junior College
Bay City, MISkills
- Customer Service
- Money & credit card handling
- Management skills
- Work alone or with others
- Positive reinforcement
- Organizational skills
- Clear communication
- Behavior management
- Record keeping proficiency
- Instructional technique
- Motivation strategies
- Social media proficiency
- Safety awareness
- Leadership/management
- Physical fitness
- Teaching strategies
- Makeup application
- Fundraising
- Teamwork and collaboration
- Relationship building
- Group and individual instruction
- Lesson planning
- Customer motivation
- Flexible schedule
- Program planning
- Office management
- Marketing and fundraising
- Event planning
Timeline
Assistant Manager
Christopher and Banks
04.2011 - 06.2013
Dance Instructor/Owner
JW School of Dance
01.1996 - 05.2014
Completed -
T.L. Handy High School
Associate Of Applied Business - Word Processing
Great Lakes Junior College