Jacqueline Woods
Naples,FL
Summary
Resourceful Professional with a history of optimizing workflow, revenue, and customer experiences in diverse business settings and industries. Highly skilled at multitasking to achieve ambitious goals and manage ever-changing priorities in fast-paced environments. Forward-Thinking Assistant who uses technology and trends analysis to identify opportunities and improve processes. Models a proactive approach to anticipate the needs of leaders and teams. Contributes to profitable operations by maximizing resources.
Overview
10
10
years of professional experience
Work History
SR. FINANCIAL REPRESENTATIVE
C.H. Robinson
Woburn, MA
06.2021 - Current
- Communicates efficiently with agents and vendors to guarantee accuracy in the accounting division for a competitive global forwarding company
- Ensuring data integrity within all financial components of shipments to provide customers with transparency and reliability
- Effectively preventing accumulated charges for untimely invoicing by proactively monitoring departure of cargo and prioritizing accordingly
- Continuously recovering hundreds of dollars by analyzing data and finding discrepancies within shipments to ensure proper invoicing, while maintaining customer SOPs to improve consistency.
PURCHASING AGENT
Boutique Interiors, Inc
Naples, FL
02.2021 - 05.2021
- Coordinated with Controller to perform accounting and purchasing functions for an established interior design firm, serving high-end residential and new construction projects
- Maintained detailed job files and spearheaded vendor relationship building and communication
- Avoided IRS fines and improved efficiency by establishing an optimized accounting system, developing consistent and clear standard operating procedures (SOP), and refiling inaccurate purchase orders
- Recovered thousands of dollars by researching past invoices and aligning purchase orders, coordinating with vendors to issue refunds or credit memos, and revising existing vendor terms
- Enhanced workflow by assisting with updates to Design Manager software, improving access to order details, shipment dates, and backorders, and organizing a user-friendly system for maintaining client and vendor account files.
ADMINISTRATIVE ASSISTANT
Ratcliff Land Clearing
Naples, FL
11.2017 - 02.2021
- Directed and improved operational procedures for a business providing heavy equipment and services for property improvement, construction needs, and land development
- Automated processes for tracking data and performing administrative tasks
- Boosted job sales 60% in one year by studying the local market and growth opportunities, designing and launching a company website with a portfolio gallery, and distributing engaging advertising collateral to potential customer segments
- Increased productivity 20% by creating an efficient filing and warehouse storage system, training staff in the new system, and optimizing the client database
- Mitigated financial discrepancies by accurately monitoring credit card purchases, invoicing, and budgeting, and reconciling month-end journal entries and accounting with QuickBooks.
FREIGHT FORWARDING AGENT, DB Schenker
Detroit, MI
04.2015 - 12.2016
- Provided customer quotes and managed accounts for a global logistics and supply chain leader with enterprise clients such as Volvo, Leer, and Dow
- Communicated effectively with vendors, clients, and stakeholders in multiple time zones
- Helped the account manager win back a lost account with industry leader, Ford, and grew profits 30% by conducting competitive analysis to create a new cost structure and negotiating favorable deals with airline and trucking companies
- Routed, rated, and quoted 100+ international air export shipments monthly, coordinated with airlines to expedite global shipments, and traced multiple orders using detailed databases and spreadsheets.
MANAGING ASSISTANT * BARTENDER
JPT Grill
Trenton, MI
01.2013 - 12.2016
- Collaborated with the restaurant manager to direct daily operations and staff supervision for a busy local restaurant and bar with an extensive menu
- Prioritized exceptional customer experiences and aimed to professionally resolve complaints and escalations
- Improved the customer experience, grew sales, and decreased turnover by revamping shift scheduling procedures to include staff feedback and implementing training to enhance waitstaff knowledge of menus and special offerings
- Reduced expenses and maximized resources by integrating inventory tracking software to avoid expedited order fees for replenishing materials and strategically forecasting business trends to adjust staff schedules.
Skills
Administrative Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If opportunity doesn't knock, build a door"
Milton Berle
Timeline
SR. FINANCIAL REPRESENTATIVE
C.H. Robinson
06.2021 - Current
PURCHASING AGENT
Boutique Interiors, Inc
02.2021 - 05.2021
ADMINISTRATIVE ASSISTANT
Ratcliff Land Clearing
11.2017 - 02.2021
FREIGHT FORWARDING AGENT, DB Schenker
04.2015 - 12.2016
MANAGING ASSISTANT * BARTENDER
JPT Grill
01.2013 - 12.2016