Jacqueline Woods
Pontiac,MI
Summary
Proven Medical Support Specialist with a track record of enhancing patient care and streamlining laboratory processes at Concentra Urgent Care. Demonstrates expertise in HIPAA compliance and vital signs monitoring, coupled with a continuous learning mindset. Achieved significant reductions in wait times and improved patient satisfaction through efficient triaging and compassionate care.
Overview
26
26
years of professional experience
Work History
Medical Support Specialist
Concentra Urgent Care
08.2022 - 08.2024
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Reduced wait times by efficiently triaging incoming patients and prioritizing urgent cases for immediate attention.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure understanding of treatment plans.
- Streamlined laboratory processes by collecting specimens efficiently while adhering to proper handling procedures for accurate results.
- Ensured consistent quality of care across all aspects of the practice through adherence to established policies and procedures.
- Enhanced patient satisfaction with efficient scheduling of appointments and timely followups.
- Assisted in the development of new clinical protocols and procedures to improve overall efficiency and effectiveness within the practice.
- Improved patient care by accurately recording medical histories and updating electronic health records.
- Kept current on industry best practices through regular attendance at continuing education courses and workshops.
- Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
- Educated patients on preventative care measures, promoting healthier lifestyles through proper nutrition and exercise habits.
- Facilitated smooth transitions between shifts by providing thorough handoffs to incoming staff members about ongoing patient needs or concerns.
- Assisted physicians in conducting physical examinations and diagnostic tests, ensuring accuracy and attention to detail.
- Supported clinical staff by preparing sterile instruments, setting up examination rooms, and assisting with procedures as needed.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Registered Medical Assistant
Honor Community Health Services Pediatrics
04.2019 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Mclaren Children Health Services
12.2007 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant
Center for Pediatrics and Adolescents Medicine
06.2004 - 06.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Medical Lab Assistant
Michigan Endocrinologist
07.1998 - 09.2002
- Maintained a clean work environment by following strict sanitation protocols reducing the risk of contamination or cross-contamination between samples.
- Enhanced patient care by maintaining accurate records of lab results and communicating with medical professionals.
- Increased lab safety by strictly adhering to guidelines for chemical storage, waste disposal, and handling of biohazardous materials.
- Adapted quickly to changing demands by effectively managing multiple tasks while maintaining a high level of quality control.
- Expedited patient diagnosis with timely completion of Phlebotomy tasks, including blood draw preparation and specimen labeling.
- Demonstrated strong attention to detail when reviewing clinical information enabling accurate identification of discrepancies or anomalies that could impact test outcomes.
- Provided exceptional customer service to patients during specimen collection processes resulting in increased satisfaction scores from both patients and healthcare providers alike.
- Advanced professional growth by attending seminars and training sessions on emerging laboratory techniques and technologies.
- Assisted in the development of new laboratory protocols, resulting in improved testing methods and accuracy.
- Reduced turnaround time for test results by prioritizing tasks and working efficiently in a high-volume environment.
Education
General Education
Waterford Kettering High Scholl
Waterford, Mi06.2005
Medical Assistant Certificate -
Ross Medical Education
Waterford,MI06.1998
Skills
- Vital signs monitoring
- HIPAA Compliance Understanding
- Continuous learning mindset
- Phlebotomy Techniques
Timeline
Medical Support Specialist
Concentra Urgent Care
08.2022 - 08.2024
Registered Medical Assistant
Honor Community Health Services Pediatrics
04.2019 - 07.2022
Medical Assistant
Mclaren Children Health Services
12.2007 - 04.2022
Medical Assistant
Center for Pediatrics and Adolescents Medicine
06.2004 - 06.2007
Medical Lab Assistant
Michigan Endocrinologist
07.1998 - 09.2002
General Education
Waterford Kettering High Scholl
Medical Assistant Certificate -
Ross Medical Education