Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Wright

Rochester,NY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

32
32
years of professional experience

Work History

Executive, Operations

CoreLogic
05.2017 - Current
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interviewed, recruited and trained senior leadership.
  • Identified trends and assessed opportunities to improve back office operation and call center processes for 34 large banks and mortgage companies
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
  • Collaborated with back-office leadership and staff members to facilitate seamless business execution when onboarding new clients.
  • Assisted sales with strategies to achieve short and long-term sales revenue objectives to grow our client base.
  • Conducted business forecasts models for onshore and offshore team based on market trends.
  • Established clear and competitive goals, growth roadmaps, and strategic business plans.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Spearheaded overhaul of company best practices to increase staff retention rates.
  • Prepared annual data to determine metrics for operational performance.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Interacted well with customers to build connections, nurture relationships and
  • Collaborated with account executive team to support problematic clients to continue maintaining excellent customer service.
  • Observed each leader and employee's individual strengths and initiated mentoring program to improve areas of weakness. Fostered succession planning and career development.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.


Senior Leader, Operations

CoreLogic
03.2010 - 04.2017
  • Developed strategies with Human Resources and Compliance Teams to promote team member adherence to company regulations and performance goals.
  • Conducted leadership meetings and updated members on best practices and continuing expectations.
  • Set clear team goals and delegated tasks and set deadlines.
  • Directed employees, set schedules and prioritized work assignments.
  • Managed inventories and stock and kept detailed records of inventory use and sales.
  • Provided expert leadership to group of more than [Number] employees.
  • Maximized product quality, cost controls and safety through diligent leadership.
  • Maintained demanding [Type] schedules to meet business objectives.
  • Discovered training needs and provided coaching.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Utilizing forecast analysis and ad-hoc reporting in support of decision-making.

Director

CoreLogic
01.2007 - 02.2010
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Evaluated scripts to identify creative strategies and resource needs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Operations Manager

CoreLogic
05.1999 - 12.2006
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

National Account Rep

CoreLogic
02.1994 - 04.1999
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Communicated product quality and market comparisons by creating sales presentations.

Agency Relations Specialist

CoreLogic
12.1991 - 01.1994
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Developed and implemented systems to track customer feedback and satisfaction.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Bachelor of Arts - Communication

St. John Fisher University
Rochester, NY
05.1988

Skills

  • Profitability and Revenue Generation
  • Regulatory Compliance
  • Process Improvements
  • Strategic Planning and Execution
  • Operations Oversight
  • Budget Control
  • Operations Management
  • Business Development

Timeline

Executive, Operations

CoreLogic
05.2017 - Current

Senior Leader, Operations

CoreLogic
03.2010 - 04.2017

Director

CoreLogic
01.2007 - 02.2010

Operations Manager

CoreLogic
05.1999 - 12.2006

National Account Rep

CoreLogic
02.1994 - 04.1999

Agency Relations Specialist

CoreLogic
12.1991 - 01.1994

Bachelor of Arts - Communication

St. John Fisher University

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Jacqueline Wright