Jacqueline Wright
Perris,CA
Summary
Accomplished Assistant Manager with a proven track record at Telscape Communications, enhancing customer satisfaction and streamlining operations. Expert in customer service and staff training, I excel in team leadership and strategic planning. Achieved significant sales growth by implementing effective sales strategies and fostering strong customer relationships.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Telscape Communications
Driver's Helper
UPS
11.2023 - Current
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Displayed very good communication and customer service skills.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
Customer Service Representative/Cashier
Circle K
08.2021 - 08.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative/Cashier
AMPM Arco
02.2019 - 08.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Implemented and developed customer service training processes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
Boom Financial
02.2011 - 10.2013
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - High School
Montgomery High School
San Diego, CA06.1988
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Sales strategies
- Customer relationship management (CRM)
- Recruiting and interviewing
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
Timeline
Driver's Helper
UPS
11.2023 - Current
Customer Service Representative/Cashier
Circle K
08.2021 - 08.2023
Customer Service Representative/Cashier
AMPM Arco
02.2019 - 08.2021
Customer Service Representative
Boom Financial
02.2011 - 10.2013
Assistant Manager
Telscape Communications
High School Diploma - High School
Montgomery High School
Similar Profiles
John LittonJohn Litton
Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications
Shannon JacksonShannon Jackson
Promotions Assistant/Front Desk Receptionist at Tidewater Communications LLC (Saga Communications)Promotions Assistant/Front Desk Receptionist at Tidewater Communications LLC (Saga Communications)
Nicole ThorpeNicole Thorpe
Proposal Manager/Lead Proposal Manager at Level 3 Communications/CenturyLink Communications/Lumen TechnologiesProposal Manager/Lead Proposal Manager at Level 3 Communications/CenturyLink Communications/Lumen Technologies