Summary
Overview
Work History
Skills
Languages
Timeline
Hi, I’m

Jacqueline Wright

Perris,CA
Jacqueline Wright

Summary

Proven team player with a track record of enhancing operational efficiency at UPS through expert delivery documentation and exceptional customer service skills. Leveraged GPS navigation and safe lifting procedures to ensure timely and accurate deliveries, achieving a notable reduction in delivery discrepancies. Skilled in fostering positive customer relationships and maintaining rigorous safety standards.

Driver Helper experienced working quickly and accurately to handle delivery needs and maximize route efficiency. Willing to take on all tasks and carry out work in any weather condition.

Overview

21
years of professional experience

Work History

UPS

Driver's Helper
11.2023 - Current

Job overview

  • Displayed very good communication and customer service skills.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Lifted and carried packages weighing up to Number pounds.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.
  • Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
  • Reported package damage or delivery issues to driver for swift resolution.
  • Prevented damage to packages and products by correctly securing loads.

Target

Warehouse Worker
03.2023 - 10.2023

Job overview

  • Consistently lifted materials weighing as much as Number pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Boom Financial

Customer Service Representative
03.2011 - 11.2012

Job overview

  • Responded to customer requests for products, services, and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and backed up other customer service managers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Circle K

Customer Service Cashier
08.2021 - 08.2023

Job overview

  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

AMPM Arco

Customer Service Cashier
02.2019 - 08.2021

Job overview

  • Redeemed coupons to discount purchases.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Telscape Communications

Assistant Manager
08.2003 - 09.2009

Job overview

  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.

Skills

  • Delivery unloading
  • Load security
  • Driver assistance
  • Team lifting
  • Loading and unloading
  • Equipment inspections
  • Safe lifting procedures
  • Delivery documentation
  • Heavy lifting
  • Hospitality and accommodation
  • Product inspection
  • Documentation management
  • Loading and unloading procedures
  • Vehicle inspection
  • Organization
  • Clean driving record
  • Truck loading
  • Package handling
  • GPS navigation
  • Item securing
  • Damage prevention
  • Punctuality

Languages

Spanish
Native or Bilingual

Timeline

Driver's Helper
UPS
11.2023 - Current
Warehouse Worker
Target
03.2023 - 10.2023
Customer Service Cashier
Circle K
08.2021 - 08.2023
Customer Service Cashier
AMPM Arco
02.2019 - 08.2021
Customer Service Representative
Boom Financial
03.2011 - 11.2012
Assistant Manager
Telscape Communications
08.2003 - 09.2009

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Jacqueline Wright