Jacqueline York
Crown Point,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Baker and Packager
Sam's Club
Merrillville, IN
08.2024 - Current
- Adhered to company policies regarding storage, handling and preparation of food items.
- Attended training sessions related to food safety procedures and techniques.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
Server/hostess
Pepe's Mexican Restaurants
Merrillville, IN
06.2019 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Cashier
Strack N Van Til
Chesterton, IN
07.2017 - 11.2017
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Worked closely with front-end staff to assist customers.
Stocker/Retail Sales Associate
K-Mart Store
Chesterton, IN
09.2016 - 02.2017
- Participated in physical inventories of stock on hand periodically.
- Monitored expiration dates of perishable items to ensure freshness.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Verified pricing accuracy on shelves against invoices from vendors.
- Sorted returned merchandise for restocking or disposal.
- Inspected stock for damage or defects and reported issues to management.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Removed outdated products from shelves in accordance with company policy.
- Stocked shelves with newly arrived products.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Arranged merchandise in an attractive manner to promote sales.
- Ensured that all products were labeled properly before stocking the shelves.
- Recorded quantity, type and value of materials or items received.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Organized storage areas for efficient use of space.
- Assisted with store displays and window dressing as needed.
- Updated product labels to reflect accurate pricing.
- Palletized merchandise for easy movement to sales floor locations.
- Lifted materials of varied weights on regular basis.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Processed returns quickly and accurately according to company policy.
- Provided customer service by answering questions about product location, price and availability.
Customer Service Cashier
Pilot Flying J Travel Center
Burna Harbor, Indiana
10.2014 - 10.2015
- Assisted customers with locating merchandise within the store.
- Balanced cash drawers at the end of each shift.
- Provided excellent customer service by helping customers locate items they were looking for.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Complied with all health and safety regulations while performing job duties.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Stocked shelves with bathroom supplies such as soaps, shampoos, conditioners, lotions.
- Maintained cleanliness of the entire restroom facility at all times.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Restocked shelves according to plan-o-grams set up by management team.
- Conducted price changes as needed, following established procedures.
- Received and stocked merchandise in a timely manner.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
Education
High School Diploma -
Merrillville High School
Merrillville, IN06-2007
Skills
- Service prioritization
- Positive and professional
- Exceptional customer service
- Sales Techniques
- Strong Work Ethic
- Reliable
- Fast Learner
Timeline
Baker and Packager
Sam's Club
08.2024 - Current
Server/hostess
Pepe's Mexican Restaurants
06.2019 - Current
Cashier
Strack N Van Til
07.2017 - 11.2017
Stocker/Retail Sales Associate
K-Mart Store
09.2016 - 02.2017
Customer Service Cashier
Pilot Flying J Travel Center
10.2014 - 10.2015
High School Diploma -
Merrillville High School