Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Jacqueline Zamora

Columbia,MO

Summary

Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Productive Phlebotomist offering 31 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients. Productive Phlebotomist with experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients. Expert in venipuncture, capillary puncture and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Laboratory Phlebotomist

Advocateaurora Health
Oak Lawn, IL
10.2000 - Current
  • Processed specimens according to laboratory instructions while adhering to safety regulations.
  • Maintained accurate records of all specimen collection, labeling and transport procedures.
  • Reviewed test orders from physicians or other authorized practitioners for accuracy prior to drawing blood samples.
  • Followed infection control guidelines when handling biohazardous materials such as needles, tubes.
  • Verified patient information prior to specimen collection including name, date of birth, address.
  • Ensured that specimens were collected in accordance with established protocols and standards.
  • Performed venipunctures and skin punctures on patients to draw blood for laboratory tests.
  • Reported any incidents or irregularities observed during specimen collection process according to lab policies.
  • Responded promptly to requests from medical personnel regarding urgent blood draws or special needs.
  • Demonstrated excellent patient care by providing comfort and assurance during the procedure.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Identified patients using proper procedures prior to specimen collection.
  • Prepared and packaged specimens for courier transport.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Verified patient information prior to specimen collection.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Responded quickly and effectively to emergency situations.
  • Prepared specimens for transport to external laboratories.
  • Processed samples accurately and efficiently.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Provided excellent customer service while interacting with patients.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Maintained a clean, safe, and organized work environment.
  • Followed all safety protocols when handling hazardous materials.
  • Maintained accurate records of collected specimens and test results.
  • Assisted in the training of new phlebotomists.
  • Documented patient information into electronic medical records system.
  • Handled difficult draws, including pediatric, geriatric, and oncology patients.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Input medical and insurance information into database for inclusion in patient records.
  • Managed high volume of patients while maintaining quality and efficiency standards.
  • Maintained strict adherence to infection control protocols and safety guidelines.
  • Cultivated positive relationships with patients through effective communication skills.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Implemented quality control measures to reduce errors and improve overall efficiency within the department.
  • Participated in continuing education opportunities to maintain certification requirements.
  • Performed venipuncture and capillary puncture on diverse patient population.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Monitored inventory levels of supplies, reagents, and consumables for laboratory use.
  • Ensured patient confidentiality in accordance with HIPAA regulations at all times.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Prepared patients by verifying identification, explaining the procedure, and calming anxieties.
  • Collected samples for specialized testing such as glucose tolerance tests or blood cultures.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Utilized electronic medical record systems to access and update patient information.
  • Utilized excellent patient care skills to ensure comfort during procedures.
  • Demonstrated proficiency in blood collection techniques using various equipment types.
  • Assisted in training new staff members on phlebotomy techniques and procedures.

Lab Supervisor

St. James Hospital
Chicago Heights, IL
06.2007 - 04.2008
  • Hired new employees
  • Schedules
  • Assignments
  • Payroll
  • Trained new phlebotomists and Nurses
  • Responsible for Phlebotomy program and clinicals for Phlebotomy programs

Pre Admissions Tech

LaGrange Memorial
LaGrange, IL
02.1998 - 08.2001
  • Managed quality control and maintained high level of customer satisfaction.
  • Performed EKG
  • Drew blood
  • Vitals
  • Gave preop instructions
  • Scheduled preop visit

Education

Certification - Medical Assistant

Brymen
Oak Lawn, IL
11-1992

Certification - CNA

Rock Valley College
Rockford, IL
03-1990

Skills

  • Heartsaver First Aid
  • Analytical Skills
  • Team Collaboration
  • Anatomy and physiology
  • Sample Preparation
  • HIPAA Compliance
  • Specimen handling
  • Venipuncture Expertise
  • Medical terminology knowledge
  • Communication abilities
  • Order of draw
  • Blood collection techniques
  • Pediatric phlebotomy
  • Capillary puncture
  • Adaptable to change
  • Geriatric phlebotomy
  • Infection Control
  • Donor screening
  • Venipuncture
  • Specimen Preparation
  • Data Entry
  • Blood collection
  • Paperwork Processing
  • Patient support
  • Staff Management
  • HIPAA
  • Patient Care
  • Medical Records Maintenance
  • Sanitation and sterilization
  • Sample Collection
  • Glucose Screening
  • Customer Service
  • Lab Reporting
  • Appointment Scheduling
  • Butterfly Venipuncture
  • Patient Monitoring
  • Analytical Thinking
  • Problem-solving aptitude
  • Stress Management
  • Active Listening
  • Teamwork and Collaboration
  • Problem-Solving
  • Patient Relations
  • Sample and Form Matching
  • Organizational Skills
  • Time management abilities
  • Biohazard Policy Compliance
  • Staff Collaboration
  • Interpersonal Skills
  • Staff Phlebotomy Training
  • Goal Setting
  • Professionalism
  • Attention to Detail
  • Workload Management
  • Team Leader
  • Self Motivation
  • Team building
  • Medical History Taking
  • Written Communication
  • Mentoring and Coaching
  • Specimen Collection
  • Decision-Making
  • Excellent Communication
  • Process Monitoring
  • Problem-solving abilities
  • Goal Minded
  • Scheduling Software
  • Task Prioritization
  • Multitasking
  • Data Confidentiality
  • Relationship Building
  • Reliability

Accomplishments

  • I have 4 MVP awards
  • 2 Star awards
  • Served on the safety, Medicare compliance, Magnet, Standardization and RIG ( Respect Is Golden) committees

Certification

  • ASCP Certified

References

References available upon request.

Timeline

Lab Supervisor

St. James Hospital
06.2007 - 04.2008

Laboratory Phlebotomist

Advocateaurora Health
10.2000 - Current

Pre Admissions Tech

LaGrange Memorial
02.1998 - 08.2001

Certification - Medical Assistant

Brymen

Certification - CNA

Rock Valley College

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Jacqueline Zamora