Jacqueline Zapata

Interior Detailing: Sweep,vacuum, and mop passenger car floors, wipes down, scrubs, and disinfects seats, tables, walls, and hard surfaces.

Restroom Maintenance: Clean and sanitize onboard train bathrooms, including scrubbing fixtures and dumping or servicing holding tanks as required.

Trash & Debris Removal: Empty on-board trash cans, and disposes of waste into proper station or yard containers.

Specialized Cleaning: Remove graffiti, stickers, and gum from interior and exterior surfaces using approved chemical agents and tools.

Restocking: Replace items like toilet paper, paper towels, and drinking water supplies on the train.

Safety & Compliance: Wear required personal protective equipment (PPE), follows strict rail yard safety rules, and report visible equipment defects or missing safety decals.

• Supervised daily store operations, ensuring compliance with company policies and procedures.
• Trained and mentored staff on customer service standards and sales techniques.
• Analyzed inventory levels, optimizing stock management to reduce waste.
• Developed promotional displays, enhancing product visibility and driving sales.
• Implemented effective loss prevention strategies, minimizing shrinkage rates.
• Streamlined checkout processes, improving customer satisfaction and transaction speed.
• Coordinated staff schedules, ensuring adequate coverage during peak hours.
• Conducted regular performance evaluations, providing feedback to improve team effectiveness.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Supervised guests at front counter, answering questions regarding products.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.