Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Zavala

Richardson

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience

Work History

Community Manager

Tonti Properties’s- The Highland’s of Valley Ranch
03.2024 - Current
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
  • Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

Assistant Community Manager

Tonti Properties- The Highland’s of Valley Ranch
06.2020 - 03.2024
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Organized community events to foster relationships among residents and promote a sense of belonging.

LEASING CONSULTANT

IMT LAKESHORE LOFTS
02.2019 - 06.2020
  • Maintain 90% closing ratio
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

LEASING CONSULTANT

RICHDALE GROUP / VILLA PIANA/ DELANTE LAS COLINAS LUXURY APARTMENTS
12.2016 - 02.2020
  • Tour prospective residents; highlighting community features and amenities
  • Maintained a 50% closing ratio
  • Prepared and carefully reviewed all applications prior to sending to corporate underwriters
  • Processed checks, created all move-in folders, assigned fobs and issued assigned parking spots to all new move-ins
  • Initiated work orders and verified all were completed within a 24/48-time frame
  • Assessed all move-out apartments and scheduled make-ready process
  • Scanned and organized resident packages

SALES AMBASSADOR

TOURBILLON BOUTIQUE
10.2013 - 09.2016
  • Promoted DFW launch program of both Switzerland and German timepiece brands that were new to North Texas
  • Met and exceeded monthly sales goals
  • Open and closing responsibility for retail showroom
  • Responsible for daily cash register closing and making bank deposits
  • Coordinated marketing events within the retail boutique, as well as, offsite marketing events with top tier clients; such as Classic BMW and local Opera House Black Tie promotions
  • CRM managed all clients by personalizing special greetings celebrating birthdays, anniversaries, memorable events and unique customer moments

COMMERCIAL LOAN OPERATIONS SPECIALIST

ARCANA INSURANCE SERVICES, LP
04.2008 - 10.2013
  • Timely and efficient processing of hazard, flood and force place insurance
  • Maintain the UCC filing and release of liens
  • Track request for original commercial loan documents
  • Processed the commercial Federal Home Loan Bank file
  • Responsible for escrow analysis as well as request and evaluate flood determinations
  • Processed end of month renewals and billing
  • Engaged in direct contact with customers concerning the escrow/hazard account
  • Managed compliance of lenders protocols and guidelines

Education

Business Administration -

Richland Community College
01.2006

Skills

  • Bilingual
  • Out-Marketing Experience
  • Strong Administrative Competency
  • Bookkeeping Experience
  • Quick Books
  • All MS Products
  • Relationship Builder
  • Vendor management
  • Communicative
  • Relationship building
  • Meticulous
  • Maintenance oversight
  • Yardi Voyager
  • Daily operations oversight
  • CRM
  • Customer relationship management
  • Rainmaker
  • Payment processing
  • LRO
  • CRM software
  • Community engagement
  • Team Training
  • Multitasking and organization
  • Adaptability and flexibility
  • Income and expense management
  • Fair housing mandates

Timeline

Community Manager

Tonti Properties’s- The Highland’s of Valley Ranch
03.2024 - Current

Assistant Community Manager

Tonti Properties- The Highland’s of Valley Ranch
06.2020 - 03.2024

LEASING CONSULTANT

IMT LAKESHORE LOFTS
02.2019 - 06.2020

LEASING CONSULTANT

RICHDALE GROUP / VILLA PIANA/ DELANTE LAS COLINAS LUXURY APARTMENTS
12.2016 - 02.2020

SALES AMBASSADOR

TOURBILLON BOUTIQUE
10.2013 - 09.2016

COMMERCIAL LOAN OPERATIONS SPECIALIST

ARCANA INSURANCE SERVICES, LP
04.2008 - 10.2013

Business Administration -

Richland Community College

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Jacqueline Zavala