Jacqueline Zuniga-Parra
HOUSTON,TX
Summary
Dynamic and results-oriented professional with a proven track record at Houston SPCA, adept in customer service and problem-solving. Excelled in enhancing visitor satisfaction and facilitating successful animal adoptions through exceptional communication and empathy. Skilled in photography and volunteer training, significantly contributing to community engagement and shelter operations. Demonstrates strong adaptability and teamwork skills.
Overview
4
4
years of professional experience
Work History
Volunteer
Houston SPCA
7007 Old Katy Rd , Houston, Tx 77024
08.2023 - Current
- Supported engaging, fun, and smooth-running events by volunteering for special events and programs.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Supported shelter operations by assisting with intake procedures.
- Facilitated successful adoptions by accurately assessing potential adopters needs and matching them with suitable companion animals from the shelter population.
- Developed media content through photography to showcase animals available for adoption.
- Trained new volunteers, sharing best practices and enhancing team efficiency.
- Educated visitors and staff on proper animal care and handling.
- Reset procedure rooms between appointments and disinfected equipment.
- Used strong interpersonal communication skills to convey information to others.
- Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
- Promoted positive relationships between shelter animals and visitors by supervising interactions in designated areas to foster potential adoptions.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Provided guidance to customers on the SPCA’s procedures and policies regarding pet adoption, rehoming pets, making donations, and obtaining general information about the organization.
Instacart Shopper
Instacart HQ
Houston, TX
06.2020 - 02.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Consulted with customers on food selections and custom order requests.
- Handled complex transactions accurately, processing payments securely using the Instacart platform.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Grand Vista Academy
18907 Oakworth Meadow Ct., Richmond, Tx 7740706-2021
Skills
- Attention to detail
- Team collaboration
- Computer skills
- Customer service
- Public speaking
- Answering phones
- Empathy and patience
- Recordkeeping and confidentiality
- Decision-making
- Community engagement
- Adaptability and dependability
- Volunteer recruitment
- Friendly and outgoing
- Reliability
Languages
English
Full Professional
ASL
Professional Working
Timeline
Volunteer
Houston SPCA
08.2023 - Current
Instacart Shopper
Instacart HQ
06.2020 - 02.2022
High School Diploma -
Grand Vista Academy