Jacqueline Zupa
Brighton,MA
Summary
Motivated server with engaging personality and customer-service driven approach. With experience in high volume restaurants and counter service. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Knowledgeable on food, beer and cocktail offerings; Skilled in offering targeted recommendations to meet individual customer needs.
Overview
13
13
years of professional experience
Work History
Hostess
Gustazo Cuban Kitchen & Bar
Cambridge, MA
05.2021 - 04.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Cashier
Hi-Rise Bakery And Cafe
Cambridge, MA
03.2013 - 09.2015
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases. Offered recommendations based on guests needs.
- Stayed up-to-date on current food, bakery and beverage selections.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
Server
Uno Pizzeria & Grill - Harvard Sq.
Cambridge, MA
05.2009 - 01.2011
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Bachelor of Arts - Counseling Psychology
Lesley University
Cambridge, MAMaster of Science - Social Work
Boston University
Boston, MASkills
- Attention to Detail
- Front- and Back-of-House Coordination
- Time Management and Prioritization
- Customer-Oriented
- Personable and Friendly
- Flexible and Adaptable
- Highly Organized
- Verbal and Written Communication
- Creative Problem Solving
- Team Player
Timeline
Hostess
Gustazo Cuban Kitchen & Bar
05.2021 - 04.2022
Cashier
Hi-Rise Bakery And Cafe
03.2013 - 09.2015
Server
Uno Pizzeria & Grill - Harvard Sq.
05.2009 - 01.2011
Bachelor of Arts - Counseling Psychology
Lesley University
Master of Science - Social Work
Boston University