Jacqueline A Masters
Summary
Recent graduate with foundational knowledge in phlebotomy and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
23
23
years of professional experience
Work History
School Bus Driver
North Shore Transit
05.2021 - 10.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Customer Service Representative
WellPoint, Anthem Blue Cross
08.2006 - 12.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Spirit of America National Bank
06.2000 - 08.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
GED -
Live Oaks Career Development
Milford, OHAssociate Degree - Applied Business
Cincinnati Technical College
Cincinnati, OHPhlebotomy Certification - Phlebotomy
Butler Tech
Middletown, OH12.2024
Certified Phlebotomy Technician - Phlebotomy
Schaumburg National Phlebotomy Course
Schaumburg, IL07.2023
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safety equipment usage
- Punctuality
- Customer-Oriented
- Dependable and Responsible
- Time Management
- Attention to Detail
- Reliability
Additional Information
Mr. Walt Wyburn, Phlebotomy Instructor
937/831-1674
Ms. Pam Doyle, Phlebotomy Instructor
312/383-8301
Timeline
School Bus Driver
North Shore Transit
05.2021 - 10.2023
Customer Service Representative
WellPoint, Anthem Blue Cross
08.2006 - 12.2008
Customer Service Representative
Spirit of America National Bank
06.2000 - 08.2006
GED -
Live Oaks Career Development
Associate Degree - Applied Business
Cincinnati Technical College
Phlebotomy Certification - Phlebotomy
Butler Tech
Certified Phlebotomy Technician - Phlebotomy
Schaumburg National Phlebotomy Course