Jacqueline A.M. Santos
Houston,TX
Summary
Dynamic executive with a proven track record at Costco Wholesale Corp, specializing in strategic planning and operations management. Achieved significant revenue growth through innovative business development initiatives and cross-functional teamwork. Expert in contract negotiation and compliance management, fostering strong client relationships while driving process improvements for enhanced efficiency.
Overview
20
20
years of professional experience
Work History
Chief Operating Officer
Collision Motor Specialist
10.2019 - Current
- Led operational strategy to optimize inventory management and reduce costs.
- Streamlined production processes, enhancing efficiency across multiple departments.
- Implemented quality control measures, ensuring compliance with industry standards.
- Developed training programs to improve team performance and reduce turnover.
Head of Business Development
Costco Wholesale Corp
11.2012 - 02.2018
- Developed strategic partnerships to enhance brand presence and drive revenue growth.
- Led cross-functional teams to implement business development initiatives across multiple regions.
- Analyzed market trends and competitor activities to identify new business opportunities.
- Negotiated contracts with vendors and partners, ensuring favorable terms aligned with corporate goals.
- Streamlined processes for proposal development, reducing turnaround time by implementing efficient workflows.
- Presented strategic recommendations to executive leadership, influencing decision-making on new initiatives.
- Championed continuous improvement within the organization by embracing innovation and out-of-the-box thinking.
- Presented progress reports to executive leadership, sharing insights on performance metrics and growth indicators.
- Strengthened client relationships through consistent communication and timely resolution of issues.
- Spearheaded customer acquisition strategies, successfully onboarding numerous new clients.
- Mentored junior team members, fostering their professional growth and skill development.
- Influenced key stakeholders both internally and externally, securing support for vital projectsinitiatives.
- Optimized internal processes for greater efficiency, streamlining workflows and reducing costs.
- Built relationships with customers and community to establish long-term business growth.
Closing Manager
Kroger, Fred Meyer Distribution Center
01.2006 - 11.2012
- Managed closing processes to ensure accuracy and efficiency in inventory reconciliation.
- Trained team members on compliance protocols and safety procedures during closing shifts.
- Coordinated with cross-functional teams to streamline workflows and improve operational performance.
- Oversaw quality control measures to maintain high standards in product handling and distribution.
Education
High School Diploma -
Kempner High School
Sugar Land, TX08.2010
Skills
Operations management
Cross-functional teamwork
Strategic planning
Process improvement
Executive leadership
Compliance management
Contract negotiation
Human resources management
Risk management
Operations oversight
Business administration
Financial management
Marketing
Financial oversight
Planning and execution
Business development
Business analysis
Technology
References
Jimmy Ramirez
Owner Of Collision Motor specialist (CMS)
832-230-3035
Paul Sima
Retired Master tech from Collision Motor specialist ( CMS )
832-382-2762
Joe Pham
713-349-3934
Owner Of JP Import Auto Repair
Alexander Lexington Lui
Owner Of Auto Tek Industries
832-862-0405
Alexander and Author
Co-owner and owner
Performance Auto and DieBasel
281-515-5372
Timeline
Chief Operating Officer
Collision Motor Specialist
10.2019 - Current
Head of Business Development
Costco Wholesale Corp
11.2012 - 02.2018
Closing Manager
Kroger, Fred Meyer Distribution Center
01.2006 - 11.2012
High School Diploma -
Kempner High School