Jacqueline Burog Williams
1416 Ardmore Dr. Arlington,TX
Summary
Proven Certified Health Unit Coordinator with a track record of enhancing patient care and streamlining operations at Medical City Arlington. Leveraged healthcare systems knowledge and exceptional communication skills to improve interdepartmental coordination and patient satisfaction. Excelled in HIPAA compliance and medical records management, contributing to a positive and efficient healthcare environment.
Overview
13
13
years of professional experience
Work History
Certified Health Unit Coordinator
Medical City Arlington
05.2011 - 07.2023
- Managed inventory levels of medical supplies within the unit, ensuring adequate stock was available to meet daily needs without excess waste or shortage issues arising.
- Enhanced communication between healthcare providers by serving as a liaison for doctors, nurses, and patients.
- Improved patient care by efficiently managing and organizing medical records, appointments, and admissions.
- Facilitated smooth shift changes by preparing accurate reports on patient status, medication updates, and pending tasks for incoming staff members.
- Streamlined daily unit operations with the effective use of Health Unit Coordinator tools and software programs.
- Aided in emergency response situations by providing vital information to healthcare providers regarding patient history or current condition.
- Aided in the training and onboarding of new Health Unit Coordinator staff members by sharing knowledge, providing support, and modeling best practices.
- Participated in ongoing professional development opportunities to stay current on industry best practices for Health Unit Coordinators.
- Supported timely discharge processes for patients by coordinating necessary paperwork and follow-up procedures.
- Promoted a positive work environment through effective teamwork and collaboration among colleagues within the health unit setting.
- Maintained patient confidentiality by adhering to HIPAA guidelines and updating patient information in a secure manner.
- Increased patient satisfaction through exceptional customer service skills when addressing inquiries or concerns from patients and their families.
Senior Caregiver
Home Instead Senior Care Home North Richland Hills
12.2010 - 05.2011
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Improved patient health outcomes through diligent monitoring and timely intervention.
Education
Bachelor of Science - Nursing
Enverga University Foundation Inc.
Quezon Philippines 04.2010
Associate of Science - Health Science Education
Lipa City Colleges
Lipa City,Batangas Philippines 06.2007
Skills
HIPAA Compliance
Patient confidentiality
Healthcare Systems Knowledge
Organizational abilities
Medical Records Management
Verbal Communication
Maintaining Patient Records
Patient Care Coordination
Interdepartmental communication
Teamwork and Collaboration
Time Management
Customer Service
Multitasking
Excellent Communication
Team Collaboration
Effective Communication
Medical Terminology
Timeline
Certified Health Unit Coordinator
Medical City Arlington
05.2011 - 07.2023
Senior Caregiver
Home Instead Senior Care Home North Richland Hills
12.2010 - 05.2011
Bachelor of Science - Nursing
Enverga University Foundation Inc.
Associate of Science - Health Science Education
Lipa City Colleges
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