Jacqueline C Rouse

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Managed time efficiently in order to complete all tasks within deadlines.

I worked in cross functional position with emphasis high level customer service focus within large corporate environment, for global client.

• Distributed incoming mail from shipments, couriers and postal delivery to 15 department within organization.
• Assisted with large volume mailing and shipping projects as requested.
• Helped kept inventory of all supplies in mail areas. This included FedEx shipping supplies, client branded letter head, postage stamps, and basic office supplies, boxes, etc.
• Aid client with food set up for meetings, and depositions, as requested.
• Used high speed copiers/ printers/scanners
• Troubleshoot all printer errors and report any issues to management,
• Support confidential document shredding services.
• Set-up and maintained conference rooms.
• Maintained positive client relations.
• Performed other duties as assigned.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Monitored office supplies by checking inventory and placing orders.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Managed multiple tasks and met time sensitive deadlines.
• Managed over 50 customer calls per day.

• Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
• Cross- trained employees in areas to meet customers' needs and expectations.
• Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations
• Cut beverage costs 40% by effectively recommending inventory levels and cost saving actions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Managed over 25 customer calls per day.