Organized Patient Service Representative with 8 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC.
Work History
Phlebotomy Technician
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Stocked phlebotomy cart or carrier with appropriate supplies.
Prepare blood collecting equipment, draw blood and safely store and transport samples.
Kept phlebotomy station organized and sanitized per OSHA guidelines.
Certified Nursing Assistant
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.
Patient Service Representative
Roberta Watts Medical Center, Quality Of Life Health Services
Managed all clerical support needs for a Medical doctor, Podiatrist, and several Behavior Health doctors
Supported clients' emotional and social needs with compassionate care and companionship
OCHIN/ EPIC computer system
Reached out to existing patients to remind of appointments and about overdue appointments
Assisted with resolving authorization and payment problems with patients' insurance providers
Scanning medical records and other dolcuments
Compiled and input insurance information for new patients
Managed appointment calendar for 5 providers and several patients per week
Answered phones and greeted guests
Minimized infection risks by sanitizing desk, and waiting area
Created and updated patients' files in EPIC
Collected patient copays and balances
Greeted patients and visitors to determine needs and direct accordingly
Assisted patients in filling out check-in and payment paperwork.
Took copayments and compiled daily financial records.
Balanced deposits and credit card payments each day.
Education
High School Diploma -
Gadsden High School
Gadsden, AL
08.1983 - 05.1987
Associate of Science - Mortuary Science And Embalming
Jefferson State Community College
Birmingham, AL
Advanced Nursing Assistant With Phlebotomy
Gadsden State Community College
Gadsden, AL
12.2022
Skills
Bookkeeping Support
Document Filing
Demographics Information
Atrial Fibrillation
Patient Registration
Insurance Information Collection
Chart Pulling
Medical Insurance
Payment Collection
HIPAA Compliance
Patient Care and Confidentiality
Customer Service
Timeline
High School Diploma -
Gadsden High School
08.1983 - 05.1987
Phlebotomy Technician
Certified Nursing Assistant
Patient Service Representative
Roberta Watts Medical Center, Quality Of Life Health Services
Associate of Science - Mortuary Science And Embalming
