Jacqueline Elisa Ruiz
3802 Caravelle Parkway, Corpus Christi,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
TJX Companies
11.2021 - 07.2024
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Conducted regular quality audits on interactions between staff and customers, ensuring adherence to company standards and policies.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Sought ways to improve processes and services provided.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
Long-Term Substitute Teacher, High School
CCISD
02.2023 - Current
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
- Maintained open communication with parents and guardians, discussing students'' progress and addressing any concerns promptly.
- Incorporated real-life examples into lessons to make complex concepts more relatable and engaging for students.
Education
BBA - Marketing
Texas A&M University - Corpus Christi
Corpus Christi, TX05.2022
Skills
- Patience and composure
- Training and coaching
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
Certification
- Hubspot, Social Media Marketing
- Hubspot, Content Marketing
- Hubspot, Digital Advertising
- Hootsuite, Social Marketing
- Google Ads Search
Timeline
Long-Term Substitute Teacher, High School
CCISD
02.2023 - Current
Customer Experience Coordinator
TJX Companies
11.2021 - 07.2024
BBA - Marketing
Texas A&M University - Corpus Christi
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