Jacqueline F. Campbell
Chugiak,AK
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Smart working, highly motivated team player with excellent customer service skills with a positive outlook and ready for challenges.
Overview
19
19
years of professional experience
Work History
Sr Client Success/Transportation Account Manager
Cox Automotive, Remote
05.2021 - 08.2023
- Order entry, reconciling, dispatching and business relations between client and carriers for transporting accounts in the automotive industry.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
IPC Coordinator/Technical Admin
Cox Business, Remote - Hybrid
11.2019 - 07.2020
- Processed incoming and outgoing technical documents, as well as provided administrative support for Technical Engineers
- Maintained all scheduled installations throughout Arizona provided zones
- Tracked the exchange of technical documents between engineers and a variety of vendors, including but not limited to, entering, and editing data using Optix and ICOMs software
- Maintained project files electronically for all current and new projects
- Created, proofed, and edited a variety of Technical documents, using advanced MS Word, Excel, Optix and ICOMs formatting techniques.
- Created business call flows within business phone set up and installation.
Admin Clerk/Project Admin
Toyota Financial Services
08.2019 - 10.2019
Document Control/Project Admin
Doyon Anvil
11.2018 - 01.2019
Administrative Assistant II
Cook Inlet Tribal Council
07.2018 - 11.2018
Accounts Payable Technician/Finance Admin-Cook
Inlet Tribal Council
02.2018 - 05.2018
Administrative Assistant
Copper River Seafood
05.2017 - 07.2017
Administrative Assistant
Tutan Recovery Services
05.2016 - 07.2016
Accounts Payable Technician /Finance Admin
Cook Inlet Housing Authority
08.2013 - 07.2015
Child Care Lead/Project Admin-Cook
Inlet Tribal Council
05.2009 - 04.2010
Personal Care Provider/Admin
Supported Services
09.2004 - 07.2005
Education
AS - Accounting
Alaska Career College
Anchorage, AKAccounting
University of Alaska Anchorage
Anchorage, AKAccounting And Business Management
Universal Accounting Center
05.2024
High School Diploma - undefined
Crossroads High School
Anchorage, AK05.2008
Skills
- Skills and Abilities
- Self-Motivated Administrative Accountant Offering a Strong Work Ethic
- Excellent Managerial Techniques, Time, Schedule and Mail Management
- Expert in Customer relations, Strong Interpersonal Skills
- Determination to Complete Tasks in a Timely Manner
- Accurate and Detail-Oriented with Extensive Bookkeeping and Clerical Knowledge
- Proficiency with Microsoft Office, Adobe Software, Excel Spreadsheets
- Professional Accounting Operations, Accounts Receivable and Payable
- Great Plains, Yardi and QuickBooks Knowledge
- Report and Manual Development
- Member, International Association of Administrative Professionals (IAAP)
- Experienced with Workplace Communications Skills
- Experienced Providing Quality Customer Service with Conflict Resolution Skills
- Experienced with Applied Team Dynamics and Employee Workplace Conduct
- Experienced with Performance Improvement Strategies, and Managing Projects
- Experienced with Effective Business Writing and Conducting Effective Meetings
- Experienced with Understanding Organizational Culture
- Experienced with Developing Leadership Skills
- Detailed Meeting Minutes
- Information Updates
- Product Knowledge
- Quality Control Standards
Timeline
Sr Client Success/Transportation Account Manager
Cox Automotive, Remote
05.2021 - 08.2023
IPC Coordinator/Technical Admin
Cox Business, Remote - Hybrid
11.2019 - 07.2020
Admin Clerk/Project Admin
Toyota Financial Services
08.2019 - 10.2019
Document Control/Project Admin
Doyon Anvil
11.2018 - 01.2019
Administrative Assistant II
Cook Inlet Tribal Council
07.2018 - 11.2018
Accounts Payable Technician/Finance Admin-Cook
Inlet Tribal Council
02.2018 - 05.2018
Administrative Assistant
Copper River Seafood
05.2017 - 07.2017
Administrative Assistant
Tutan Recovery Services
05.2016 - 07.2016
Accounts Payable Technician /Finance Admin
Cook Inlet Housing Authority
08.2013 - 07.2015
Child Care Lead/Project Admin-Cook
Inlet Tribal Council
05.2009 - 04.2010
Personal Care Provider/Admin
Supported Services
09.2004 - 07.2005
AS - Accounting
Alaska Career College
Accounting
University of Alaska Anchorage
Accounting And Business Management
Universal Accounting Center
High School Diploma - undefined
Crossroads High School
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