Hi, I’m
Jacqueline F. Craven
Ball,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have over 20 years of experience handling all aspects of customer service, in various industries.
Overview
29
years of professional experience
Work History
NCCC
Corps Member
06.1994 - 07.1995
Job overview
- I served one year volunteering my time to others during the inaugural year
- I traveled throughout the southeastern United States performing various duties working with a team of twelve
- Worked with a Charleston, SC Homeless shelter
- Mapped and cleared a canoe trail on the Black River in South Carolina
- Worked with a Charleston inner city school tutoring children and assisting teachers
- Worked with families who had sick relatives giving family members respite and assisting the patients with any needs during that time in LaGrange, Georgia
- Worked with the county health department in Jackson, Mississippi to have children immunized
- I received several accommodations for work done during my year of service.
- Gained knowledge and experience working with children in educational setting.
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
Hampton Inn
Reservation Agent
07.2000 - 07.2001
Job overview
- I was responsible for a bank of $200.00
- I had to assist guests with checking in and out
- I also had to assist guest with any questions are problems which may have occurred
- Manager was Gabby Stiltner
- This hotel is now closed., I started off working as a front desk agent
- After a few months I took the night auditor position
- I had to balance the daily earnings of the hotel
- I also had to check guests in and out of the hotel
- Assist guests with any needs
- I had to prepare the hotel for business the next day
- I was responsible for a bank draw of $300.00
- I also sold tours for different events or historical sites in the city
- I received several letters praising my customer service from previous guests
- Contact person Deanna Gamble, (504)899-9990., I had to take calls to make reservations for the hotel
- I took calls to cancel or make changes to existing reservations
- I also had to answer any questions regarding the city or hotel which the guests had
- We also had mystery calls, which were test calls to see how well we did with customer service and promoting the hotel
- Contact person Rachelle Burns,(504)525-0044.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Hampton Inn & Suites By Hilton
Night Auditor
07.2001 - 09.2002
Job overview
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Double Tree Hotel
Front office
03.2002 - 01.2004
Job overview
- From 11:00 pm to 7:00am Sunday through Thursday
- Duties include checking guests in and out
- Assisting guests with any needs
- Preparing things for the night audit to be ran, and the hotel for the next day
- I was responsible for a bank draw of $500.00
- I am in charge of the
- PBX office as well during this time
- I have had several letters from guests complimenting my work and service
- Contact Person Jemel Jones,504-581-1300
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
FedEx
Senior Customer Service Agent
06.2004 - 08.2007
Job overview
- I was responsible for assisting customers with shipping and receiving packages
- I also had to assist couriers with any problems they had with a package, as well as checking them into the building at the end of the night
- I was responsible for any money taken in, and sending it out at the end of the day to Memphis, TN
- I had to take courses and stayed certified on handling dangerous goods, and how to properly ship them
- As well as knowledge of how to clean up any spills
- My manager was
- David O’neal
- Over
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Took cash and credit card payments via phone, in person, and through email.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
AT&T
Customer Service Representative
07.2010 - 01.2012
Job overview
- Primarily responsible for assisting Iphone customers with their devices and billing
- Had to maintain training on Iphone and other devices
- I had to review customer accounts and make sure they were getting the best value as well as offer new products and services.
Lowe's Home Improvement 3201 Industrial
Nursery Specialist
03.2014 - 09.2016
Job overview
- I was in charge of reviewing and adjusting PO's to maintain product inventory
- I had to keep in contact with outside vendors to order plants and review quality of product sent
- I had to receive and make sure all plants were in good condition for sale
- I was also in charge of marking product down to make room for new product, assist customers with purchasing and answering all questions regarding plants.
USPS
Rural Carrier Associate
04.2017 - 10.2018
Job overview
- I was responsible for sorting and delivery of mail and packages when the regular carrier was off
- I had to assist on several routes.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
SDS, Amazon.com
Virtual Customer Service Agent
10.2018 - 06.2019
Job overview
- Took calls from customers and drivers in the United States and the United Kingdom regarding delivery of packages.
Federal Express
Courier
09.2019 - Current
Job overview
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
Education
Nunez Community CollegeChalmette, LA
LA Associate's from General Studies, Early
Childhood
05.1999
Andrew Jackson Magnet High SchoolLA High SchoolChalmette
Diploma from General Studies
07.1992
Skills
- Efficient Service
- Phone Etiquette
- Guest Inquiries
- Clerical Support
- Reservation Software
- Cancellation Policies
- Customer Reservations
- Hotel Booking
- Providing Feedback
- Effective Listening
- Till Counting
- Microsoft Office
- Telephone Reservations
- Call Center Customer Service
- Customer Engagement
- Telephone Reception
- Hotel Accommodations
Timeline
Courier
Federal Express
09.2019 - Current
Virtual Customer Service Agent
SDS, Amazon.com
10.2018 - 06.2019
Rural Carrier Associate
USPS
04.2017 - 10.2018
Nursery Specialist
Lowe's Home Improvement 3201 Industrial
03.2014 - 09.2016
Customer Service Representative
AT&T
07.2010 - 01.2012
Senior Customer Service Agent
FedEx
06.2004 - 08.2007
Front office
Double Tree Hotel
03.2002 - 01.2004
Night Auditor
Hampton Inn & Suites By Hilton
07.2001 - 09.2002
Reservation Agent
Hampton Inn
07.2000 - 07.2001
Corps Member
NCCC
06.1994 - 07.1995
Nunez Community College
LA Associate's from General Studies, Early
Childhood
Andrew Jackson Magnet High SchoolLA High School
Diploma from General Studies
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