Jacqueline Guadalupe Rocha
El Paso,TX
Summary
Adept at transforming challenges into achievements, I leveraged my bilingual capabilities and Microsoft Office expertise at Expeditors International to enhance operational efficiency and foster strong customer relationships. Proficient in project coordination as a Mission Support Specialist, ensuring seamless workflow and executing critical support for mission success. Demonstrated strengths include strategic planning, problem-solving skills, and adaptability to rapidly changing scenarios. Previous roles have involved significant impact through streamlined processes, improved efficiency, and enhanced team collaboration. Acknowledged for my commitment and diligence, facilitating alignment with corporate goals through cooperative initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MPS Transcon Agent
Expeditors International
El Paso, Texas
11.2024 - Current
- Network communication within timely responses to emails and/or any requests from internal and external trusted organizations.
- Comprehend department process flow and seeking for best practices to improve operational efficiency and productivity.
- Interact with customers to arrange their Transcon shipments, fulfilling customer service standards and molding a strong relationship with suppliers.
- Fast-paced environment that include but are not limited to tracking, tracing, and reporting Transcon files that have been processed in a timely and accurate matter.
- Proactive and flexibility to handle urgent projects, assessments or requests.
Mission Support Specialist
Deployed Services
El Paso, Texas
03.2024 - 08.2024
- Provide General administrative and clerical support including filing, photocopying, faxing, mailing, reviewing and responding to daily e-mails, phone calls, and virtual meetings.
- Supported employees in meeting compliance expectations by addressing questions and concerns
- Conduct research, compile, and type statistical reports.
- Designed detailed spreadsheets for managing data and significant information.
- Instructed new employees regarding company policies and job duties.
- Received visitors upon arrival and escorted guests to relevant faculty members or divisions.
- Facilitated development of new policies and procedures enhancing departmental efficiency.
- Managed communication between departments to facilitate project completion.
- Conducted research to identify best practices in mission support operations.
- Collaborated with cross-functional teams to address operational challenges effectively.
Customer Service Representative
Expeditors International
El Paso, Texas
08.2021 - 02.2024
- Provide General administrative and clerical support such as filing, photocopying, faxing, mailing, etc.
- Oversee and administer all activities associated with customer requests to ensure meeting expectations.
- Gather and upload all necessary information into MA, Scale, and EDMS to generate Advance Shipment Notifications (ASNs/Receipts).
- Coordinate shipment requests with warehouse operations.
- Oversee all PO was received accurately in Expeditors system and EDI signal was transmitted properly to SAP system.
- Performed data entry tasks accurately and in a timely manner while maintained logs and documentation to detail key information.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Controlled weekly appointments based on volume, space, and warehouse eligibility.
- Resolved customer complaints and inquiries efficiently while maintaining professionalism.
- Communicated effectively with customers and team members through verbal and written channels.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Assisted with training and mentoring new team members.
- Investigated and researched issues to determine root causes, and appropriate resolution methods.
Hair Stylist
The Original Regular Joe Haircut
02.2020 - 12.2020
- Created an inviting atmosphere by engaging in friendly conversations with customers.
- Established effective communication with customers regarding their desired hairstyles.
- Managing to preserve equipment unsoiled, a cleansed work area, and organized tools to guarantee TDLR regulations are being followed.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Phoenix, AZ08-2024
Skills
- SharePoint management
- Smartsheet expertise
- Administrative/Clerical support
- Logistics and distribution systems
- SharePoint management
- Smartsheet expertise
- Administrative/Clerical support
- Logistics and distribution systems
References
- Alejandra Torres, 915.356.0419
- Carlos Cervantes, 915.282.8201
Certification
- Cosmetology License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
MPS Transcon Agent
Expeditors International
11.2024 - Current
Mission Support Specialist
Deployed Services
03.2024 - 08.2024
Customer Service Representative
Expeditors International
08.2021 - 02.2024
Hair Stylist
The Original Regular Joe Haircut
02.2020 - 12.2020
Associate of Arts - Business Administration And Management
University of Phoenix
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