JACQUELINE BUFI
Cortlandt Manor,NY
Summary
Seasoned restaurant manager with more than 25 years of experience in fast-paced food industry. Excellent customer service and managerial skills. Track record of achieving exceptional results in creating profit and satisfying customers. Self Motivated Customer Service Driven Administration and Management Skills Social Perceptiveness Production and Processing Skills
Overview
18
18
years of professional experience
Work History
Owner/Operator
Jackie's Home Plate Food Truck & Catering
Cortlandt Manor, NY
09.2018 - Current
- Managed day-to-day business operations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Owner/Front of House Manager
Destination Bistro
Yorktown Heights, NY
02.2014 - 02.2015
- Created concept, assisted in design, and over saw construction
- Took idea from beginning to reality and implemented all new procedures
- Forecast staff, equipment, and supply requirements based on a master menu
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
- Optimize profits by controlling food, beverage, and labor costs on a daily basis
- Continually monitor business and take appropriate action to ensure food and service quality exceeded customer expectations.
General Manager
Harbor, Charles Point
Peekskill, NY
06.2012 - 02.2014
- Managed all aspects of the restaurant
- Oversaw front of house and back of house while handling 100% of operations including; purchasing, sales, marketing, advertising, and complete customer service
- Maintained payroll and all banking records, as well as logging all receipts and payouts
- Evaluate the performance of vendors, employees, or other service providers to ensure quality and cost-efficiency
- Direct contact with customers to organize banquets and events
- Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
Owner/Chef
Pasta Passion
Valhalla, NY
10.1993 - 01.2005
- Designed, opened, and successfully operated full service catering, luncheon, and small dining facility through January 2005, Continued offsite catering to present under "Jacqueline Bufi Catering"
- Handled 100% of operations including; purchasing, ordering, sales, marketing, advertising, customer service and cooking
Education
Bachelor of Arts - Business Management
Pace University
Associate of Applied Science - Business
Westchester Community College
Skills
- Industry Expertise
- Self Motivated
- Leadership and People Development
- Operational Analysis
- Executive Leadership
Timeline
Owner/Operator
Jackie's Home Plate Food Truck & Catering
09.2018 - Current
Owner/Front of House Manager
Destination Bistro
02.2014 - 02.2015
General Manager
Harbor, Charles Point
06.2012 - 02.2014
Owner/Chef
Pasta Passion
10.1993 - 01.2005
Bachelor of Arts - Business Management
Pace University
Associate of Applied Science - Business
Westchester Community College
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